Iridium Pilot - Suggested Fault Actions

5: TROUBLESHOOTING
Iridium Pilot User Manual 51
Suggested actions for the following fault conditions:
LED Color Reason Suggested Action
power O No power supplied to BDE Get a qualied person to check the power
being supplied to the BDE, it should be
between 11 – 32VDC at the input to the BDE
and capable of providing up to 50W.
power Amber Power supplied to BDE, BDE
switched o
Remove the SIM cover and ensure that the
on/o switch is in the on positions. With this
switch in the on position the LED should be
green. If the switch is on and this LED remains
amber then call your service provider for
assistance.
status Red Flashing BDE cannot communicate with
ADE – check connections.
Get a qualied person to check the
connection between the BDE and ADE, this
should include the connections at the BDE
and ADE and the entire cable between them.
signal Red No network signal detected. It is valid for this LED to go red for short
periods of time but it should not remain
red. If it remains red it implies that there
is a problem with the equipment. Please
call your service provider and report all the
information you can see on the web pages as
well as the LED colors.
GPS Red No GPS signal You may be in an area where a GPS signal
cannot be received, if the vessel moves and
the problem persists then contact your
service provider and report that internal GPS
has failed.
data Amber Access to network denied - see
Web Page for details.
Access to the Iridium network has been
denied, there are a number of reasons for this
below for details (see Access Denied table,
page 9.3).
data Red SIM problem Check SIM inserted correctly and SIM lock on
SIMholder pushed across. Check you have a
valid Iridium Pilot SIM.
voice Amber Access to network denied - see
Web Page for details.
Access to the Iridium network has been
denied, there are a number of reasons for this
below for details (see Access Denied table,
page 9.3).
voice Red SIM problem Check SIM inserted correctly and SIM lock on
SIMholder pushed across. Check you have a
valid Iridium Pilot SIM.