14. FAQ’s - Frequently Asked Questions
We strongly recommend that you carefully read this User Manual, shipped with the device or available for download
on our website before contacting us for technical support.
Below are answers for the most frequently asked questions:
Q. HOW DO I USE THE datAshur FOR THE FIRST TIME?
A. The datAshur comes with a default User PIN which will unlock the device for the first time, allowing the user to create their
own unique User and Admin PIN.
Please follow this procedure:
Press KEY Button
Enter 1-1-2-2-3-3-4-4
Press KEY Button
The GREEN LED light will indicate the device is unlocked
Q. WHAT IS A USER PIN CODE?
A. The User PIN (Personal Identification Number) can be changed to almost any number that is desired.
To create your New User PIN refer to section 4 on page 6 and follow the guidelines below:
Caution: There are no “Back Doors” to our products, we cannot retrieve a forgotten PIN or retrieve any data
off the drives unless the PIN is known.
Examples of these types of Alphanumerical PINs are:
• For “Password” you would press the following keys:
7(pqrs) 2(abc) 7(pqrs) 7(pqrs) 9(wxyz) 6(mno) 7(pqrs) 3(def)
• For “iStorage” you would press:
4(ghi) 7(pqrs) 8(tuv) 6(mno) 7(pqrs) 2(abc) 4(ghi) 3(def)
Using this method, long and easy to remember PIN CODES can be created.
Password Tip: You can create a word, name, phrase or any other Alphanumerical PIN combination by simply pressing
the key with the corresponding letters on it.
Must be between 7-15 digits in length
Must not contain only repetitive numbers, e.g. (3-3-3-3-3-3-3)
Must not contain only consecutive numbers, e.g. (1-2-3-4-5-6-7), (7-8-9-0-1-2-3-4), (7-6-5-4-3-2-1)
datAshur must NOT be connected to a host
To Next Page
Loading...
