Why won’t my watch charge fully to 100%?
The voltage power for the charging output of your smartwatch must be 5V or less. We recommend
using your computer as the charging output for your smartwatch.
How do I pair my smartwatch to my phone?
To connect & sync your smartwatch to your device, tap ADD from the Home page of the app to search
for your iTOUCH Slim Smartwatch. From the clock face on your smartwatch, tap and hold the screen
for 3 seconds to display the MAC ADDRESS of your iTOUCH Slim. When pairing your smartwatch with
the app, make sure that the MAC ADDRESS displayed on your smartwatch matches the MAC ADDRESS
of the iTOUCH Slim on your app. Once your iTOUCH Slim Smartwatch is connected, it will say
“Connected” on the top of the device page. To ensure complete connectivity, tap and hold the clock
face of your smartwatch. You will see a Bluetooth icon on your tracker when it is paired with your
device.
Can I adjust the time constraints for the Sedentary Reminder function?
No. This feature is active during the hours of 10:00 AM – 6:00 PM.
How do I start Sports Mode on my watch?
On your watch, tap the home button until you see the Sports Mode feature. Hold the home button to
open Sports Mode. Tap the home button to scroll through all sports. To select a sport and begin
tracking Sports Mode data, hold the home button on the desired sport screen.
How do I stop Sports Mode on my watch?
You can pause Sports Mode by tapping the home button. To stop Sports Mode, hold the home button,
then tap again until you exit all sports in Sports Mode.
Why isn’t my Sports Mode data on my watch syncing to my app?
Sports Mode data will appear on your app once you have ended your activity. If you end a session in
Sports Mode before 2 minutes has passed, data will not sync to your app. You need to log at least 2
minutes of activity in any sport for Sports Mode data to appear in your app.
Can I swim with my iTOUCH Slim smartwatch?
Yes. Your iTOUCH Slim is IP68 waterproof. While swimming, your watch can withstand water up to 30
feet (10 meters) deep for up to 30 minutes. These measurements are dependent on personal body
metrics.
What does IP68 mean?
IP68 means that your watch is waterproof in water up to 30 feet (10 meters) deep for up to 30
minutes. These measurements are dependent on personal body metrics. If your smartwatch gets wet,
we advise you to remove it until dry. It is not good for your skin to wear a wet band for long periods of
time.
Can I go to the beach and swim in salt water with my watch?
No, salt water will corrode the metal on your watch.
Why won’t my alarm clock setting save?
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