My watch keeps disconnecting from the app, how do I fix this?
For Android users: First, tap the ‘Remove’ button on the device page in the app to remove your
smartwatch from the app and disconnect it from your phone. Then, delete the app and redownload it
from the app store. From your smartwatch, tap the green Reset button in the Settings menu to reset
your iTOUCH Slim and clear all data. Then, pair your smartwatch to the app.
For iOS users: First, tap the ‘Remove’ button on the device page in the app to remove your
smartwatch from the app. To disconnect your watch from your phone, go to your phone’s native
Bluetooth settings page, and remove your watch from the Bluetooth list by clicking “forget this
device”. Then, delete the app and redownload it from the app store. From your smartwatch, tap the
green Reset button in the Settings menu to reset your iTOUCH Slim and clear all data. Then, pair your
smartwatch to the app.
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