Jade 32J - Troubleshooting Guide

50
MARK76J0002 Rev 3
Troubleshooting guide
PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION
Unit is Activated but nothing
happens
• No Power to the unit.
• Timer clears after priming
• Remote timers do not work.
• Incorrect voltage
• Check to see if unit is connected to
the power source.
• Restart timer and try again.
• Check that it is plugged in and
contact ProSun customer service for
replacement parts.
• Get voltage reading from certied
technician.
Unit appears to be too hot • Fans are obstructed
• Room is too small
Ensure all fans are clear of obstructions
and dust. Check that your room is the
correct size as described earlier in the
manual.
Room temperature
abnormally warm
Tanning unit too close to the wall Pull unit away from wall at least 10 - 12
inches.
Individual lamps do not light • Lamps not properly in sockets.
• Lamps or starters are defective.
• Ballast are defective.
• Loose wires
• Lamp lifecycle has ended.
• Turn lamp in socket units lamp
illuminates.
• Replace lamp or starts.
• Replace ballast- Must be done by
certied technician.
• Reconnect wire - Must be done by
certied technician.
Facial tanner does not light • Face tanner switch is turned to
“O󰀨” position
• Lamp is defective
• Switching from “On” to “O󰀨” and
back again too quickly
• Turn face tanner switch to On”
position, power cycle the unit.
• Replace lamp
• Wait a few minutes after
switching facials back “On” again
(approximately 3 minute cool
down time)
Unit goes in to ERROR
Mode
See setup manual
Contact ProSun customer service
Canopy does not stay
open.
Shocks may be damaged
Check shocks are installed per assembly
instructions in this manual. Contact
ProSun customer service for parts.
Cracked acrylic
Damage to equipment by user or
cleaning
Contact ProSun for replacement. Non-
skilled person can replace acrylic.
Any troubleshooting outside of the above mentioned guide should be
done by a certied technician. Contact ProSun to schedule service with
a certied technician.