The HELP function is activated:
● Automatically in the event of a major collision
recorded by the device aboard the vehicle.
● Manually, by pressing the HELP button located on
the rearview mirror or via the Uconnect system.
● When activated, the emergency HELP system will
automatically be routed to a private call center.
Anytime the text references HELP, it is related to this
third party service.
● The HELP button will only function if you are
connected to an operable LTE (voice/data) or 4G
(data) network, which comes as a built in function.
Other Uconnect services will only be operable if you
are connected to an operable LTE (voice/data) or 4G
(data) network.
NOTE:
In the event the system is unable to establish a voice
call, or the line disconnects because of insufficient
coverage, the HELP service will try to call an operator
again after five minutes. If the operator needs to
contact the car again, the system can receive an
incoming call, which will be accepted automatically. If
a Uconnect Services subscription is not active, the call
will not connect to the operator and a message will
display indicating the unavailability of service.
Manual HELP
1
. Press or hold the HELP button on the rearview
mirror.
2. The LED light located next to the HELP button
on the rearview mirror will turn green once a
connection to a HELP operator has been made.
NOTE:
The HELP function may not be available for the first
minute after the vehicle is started.
3. Once a connection between the vehicle and a
HELP operator is made, the HELP Call system
may transmit the following important vehicle
information to a HELP operator:
● Indication that the occupant placed a HELP Call
● The vehicle brand
● The last known GPS coordinates of the vehicle
4. You should be able to speak with the HELP
operator through the vehicle audio system to
determine if additional assistance is needed.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands on
the steering wheel. You have full responsibility
and assume all risks related to the use of the
features and applications in this vehicle. Only
use the features and applications when it is
safe to do so. Failure to do so may result in an
accident involving serious injury or death.
NOTE:
● Your vehicle may be transmitting data as
authorized by the subscriber.
● Once a connection is made between the
vehicle’s HELP Call system and the HELP
operator, the HELP operator may be able to
open a voice connection with the vehicle to
determine if additional assistance is needed.
Once the HELP operator opens a voice
connection with the vehicle’s HELP Call system,
the operator should be able to speak with you
or other vehicle occupants and hear sounds
occurring in the vehicle. The vehicle’s HELP
Call system will attempt to remain connected
with the HELP operator until the HELP operator
terminates the connection.
IN CASE OF EMERGENCY 229
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