Table 7: Troubleshooting
Condition Cause Solution
The TMR and TMC PAN IDs are
incorrect.
Set the TMR and TMC PAN IDs
to the same value.
The device addresses on the
network are conflicting.
Set individual addresses for
each device.
Weak wireless signal. Remove any obstacles that
impede wireless signal. Refer to
the Verasys TMR Series Wireless
Best Practices (LIT-12014163).
The equipment board
connected to the TMR does
not support the BACnet MS/TP
protocol.
Verify that the equipment
board supports the BACnet MS/
TP protocol.
Wireless equipment does not
appear on the Device List.
Incorrect BACnet settings. Check the BACnet settings page
on the SBH300 local UI. Refer
to the BACnet MS/TP settings
section of the Verasys System
User Guide (LIT-12012371) for
the details about how and
when to change these values.
Verasys Smart Building Hub (SBH300) Installation Guide18
Johnson Controls
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