Table 7: Troubleshooting
Condition Cause Solution
When you install the SSL key or
certificate, the message Error
Saving SSL Settings appears.
When an SSL key or certificate
is corrupted, the SSL page
detects it and alerts you to the
corrupted key or certificate.
However, if the corruption
is minor, for example, if you
copied an extra space while
installing the certificate, or
you missed a character, the UI
does not detect the problem
and saves the corrupted key or
certificate. The server detects
the error and returns the Error
Saving SSL Settings message.
This correctly prevents the bad
key or certificate from being
used, but it does not inform
you about the source of the
problem.
Reinstall the SSL key or
certificate as described in
the Verasys Smart Building
Hub Network and IT Guidance
Technical Bulletin (LIT-12012324).
The USB Wi-Fi adapter is not
connected.
Plug the USB Wi-Fi adapter into
one of the free USB ports.
Your phone's cellular network
is interfering with your phone's
Wi-Fi connection to the SBH300.
Disable the cellular network on
your phone.
Your laptop's firewall
application is preventing
connection.
Disable your firewall application
until the connection is
established.
Your laptop's VPN is preventing
connection.
Disable your VPN application,
such as Zscaler or Cisco
AnyConnect, until the
connection is established.
Cannot log on to SBH300 Local
UI.
Incorrect username or
password.
Ensure that you enter the
correct username and
password. You are required to
change the Wi-Fi AP SSID, Wi-Fi
AP password, and UI password
the first time you log on to the
SBH.
21Verasys Smart Building Hub (SBH300) Installation Guide
Johnson Controls
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