What to do if Johnson Controls Controller shows 'Internal Sensor Fail'?
Order replacement units and return the affected devices to Johnson Controls under the RMA program. This is due to an internal sensor failure on the TEC.
Why does my Johnson Controls Controller show 'Supervisory Status = Offline'?
For wireless models, if the Supervisory Status is Offline, map the TEC into a JCI Supervisory system. Verify that the PAN’s WNC or WRG Gateway is online. Add ZFR182x or ZFR183x Routers/Repeaters into the wireless system. The supervisory controller is not communicating with the TEC, the TEC is not mapped to a JCI Supervisory System, or the WNC or WRG Gateway is not communicating with the TEC.
What does 'Partial Restore Complete' mean when restoring settings on my Johnson Controls Fan?
If 'Partial Restore Complete' is displayed when restoring settings on your Johnson Controls Fan, it means not all items in the backup file have been restored. This can happen if a value in the backup file is outside the acceptable minimum or maximum range. To fix this, create a backup file on a USB drive for the TEC that's showing the issue. Edit this backup file on a PC to reflect the desired settings, ensuring the modified values are within the valid range. Finally, restore the settings from this newly edited backup file on the TEC.
Why does my staged equipment cycle too fast or slow with PID on my Johnson Controls Controller?
If the staged equipment on your Johnson Controls Controller cycles too rapidly or slowly when the PID is running, the control band around the setpoint is likely set incorrectly for your equipment, zone, or preference. Verify that the equipment's minimum on/off times are set correctly. If the default deadband doesn't provide the desired temperature control, set Temp Control Setup to Deadband Override and adjust the Deadband parameter to your preferred value.
Why is my Johnson Controls TEC3000 requesting heating in Cooling Mode?
Change the Control Mode to Auto or Heating.
Why is Johnson Controls Thermostat requesting cooling in Heating Mode?
Change the Control Mode to Auto or Cooling.
Why does my Johnson Controls Thermostat display Partial Restore Complete?
If your thermostat displays 'Partial Restore Complete' when restoring from a backup, it means not all items in the backup file were restored. This can happen if a value is outside the acceptable range or if there are inconsistencies in a setting's reliability. To resolve: 1. Create a Backup file on a USB drive for the TEC that is showing the issue. 2. Edit the backup file created in the previous step on a PC to reflect the desired settings. 3. Verify that the modified values are within minimum and maximum range in the backup file. 4. Restore the settings from the newly edited backup file on the TEC.
Why does the equipment cycle too fast or slow on Johnson Controls TEC3000 Thermostat?
If the staged equipment cycles too rapidly or too slowly when the PID is running on your Johnson Controls Thermostat, it means the control band around the setpoint is determined by the minimum on/off times and is set incorrectly for the equipment, zone, or user preference. Verify that equipment minimum on/off times are set correctly. If the default deadband around the setpoint does not provide the desired temperature control, set Temp Control Setup to Deadband Override and set the Deadband parameter to the desired value.
What to do if dehumidification is unavailable on my Johnson Controls TEC3000?
If your Johnson Controls Thermostat shows 'Dehum Unavailable', and the zone humidity source was a BAS, check the BAS to ensure it's online and providing the humidity reading to the TEC. If you intentionally removed the BAS mapping, reset the sensors through the menu. If the problem persists, order replacement units and return the affected devices to Johnson Controls under the RMA program.
What to do if there is an 'Internal Sensor Fail' on a Johnson Controls Controller?
If an internal sensor has failed on the TEC of your Johnson Controls Controller, order replacement units and return the affected devices to Johnson Controls under the RMA program.
Guidelines for selecting the best placement for controller performance.
Step-by-step guide for physically installing the thermostat controller.
Warnings about shock hazards, property damage, and ESD during wiring.
Instructions for wiring terminals and setting the bus end-of-line switch.
Guide for using the USB port for upgrades, backups, and restoring settings.
Lists common faults, their causes, and recommended solutions.
Detailed steps to diagnose and fix specific operational problems.
General| Brand | Johnson Controls |
|---|---|
| Model | TEC3000 Series |
| Category | Thermostat |
| Language | English |
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