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16.1 Warranty claims
Warranty claims canbe submitted duringthe warranty period, allclaims will beappropriately
handledaccordingto the warranty agreement specifiedfor this product.
Prior to returning your product for repair under awarranty claim, you must do thefollowing:
• Submit a warranty claim in writingto Jotron.Senda claim to: repair@jotron.com.
• If you are required to return adefective product for repair, you must attainareturn
material authorization (RMA) number.Register to obtaina RMA number under
Support/RMA request at:www.jotron.com.
• Return your defective product,your RMA number must be includedas areference within
the shippingdocumentation.
Service agent obligations duringawarranty claim:
• Supply a replacement product from own stock,if available.
• When agreed, willreturn thedefective product to Jotron.
• Ensure that allelectronic products are shipped individually in anantistatic bag or is covered
with a Jotron plastic cover.
16.2 Service
Allservices suchas testing,installation, programming,replacement,marking and battery
exchange are provided by an authorizedJotron service agent.
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