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Troubleshooting
If you are experiencing any issues with your unit, the first step is to check the two indicator lights
on the Juke. When the unit is in working condition, the heartbeat light should be blinking, and
when the unit is connected to the network, the lighting bolt light should be firmly on. If you are
experiencing any issues with your unit, the first step is to try cycling the power on the Juke as
well as restarting your device. If the problems persist, then please follow the below sections for
troubleshooting and/or file a support ticket with us at jukeaudio.com/support
Networking Requirements
Not able to access the Juke web app and/or see the wireless inputs during installation:
1. Check to make sure your device is on the same network that you have the Juke connected
to. Note: Different subnets and guest networks can be an issue in this scenario
2. If hard wired – Juke must be plugged into the ethernet port on your router directly, not the
LAN of your cable modem
3. Router must have multicasting enabled
4. Router must have mdns enabled
5. Router must not block known multi-cast addresses
6. Network switches should have IGMP snooping disabled
7. The 2.4 and 5 GHz wi-fi should have the same SSID
All these configurations can be done within your network settings. Most networking equipment
companies will have tech support lines you can call to help enable ensure these settings are
enabled for your network.
The power went off and now the Juke web app is not accessible via the IP address
If the power to the unit shuts off, the IP address assigned to the Juke by your router can change.
If using a non-Apple product, this will mean you’ll need to relocate the new IP address in order
to access the Juke web app. You can do so by go to jukeaudio.com/lookup/ and typing in your
serial number.
If you’d like to reserve an IP address for Juke so it does not change, see the next section
How to Reserve an IP address for Juke
The exact approach depends on your router so you will need to check its manual. Once you’ve
logged into your router, address reservation is usually in a tab called LAN Setup (or something
similar). Within that, there should be a function called “Address Reservation” (or something
similar). From there, select ADD, and it should show a list of all the devices on your network
(usually this is called the “Address Reservation Table” or something like that). Find Juke in the
list, select it, and then click Add. Note the IP address (e.g. the 4 numbers separated by three
periods, such as 192.168.1.7). Now you don’t need to worry about it getting changed by the
router in the future.
Back on your Android, type that address into the browser (e.g. Chrome). The interface should
come right up. However, so that you don’t have to enter this each time, you’ll want to create a
shortcut on the Android home screen. How to do that depends on what browser you use. For
Chrome, you do this by hitting the three dots near the top right and selecting “Add to Home
Screen” from the list of options. Just name it “Juke” and hit Add.
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