Maintenance
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7.7 Technical Service
If the unit shows faults you cannot resolve, please contact our Technical Service.
JULABO GmbH
Technical Service
Gerhard-Juchheim-Strasse 1
77960 Seelbach / Germany
Tel.: +49 7823 51-66
Fax: +49 7823 51-99
Service.de@julabo.com
Before sending a device to Technical Service, the following points must be
observed:
• Clean and decontaminate the device properly to avoid endangering service
personnel.
• Include a brief description of the fault.
• Package the device safely for shipment.
7.8 Warranty
JULABO provides a warranty that the device will function perfectly as long as it
is connected and used correctly and as described in the operating manual.
The warranty period is one year from the invoice date.
With the 1PLUS warranty, the warranty can be extended to two years free of
charge.
The 1PLUS warranty gives the user a free extended warranty to 24 months, limit
to a maximum of 10,000 hours of service.
A prerequisite for this is that the user registers the device at
www.julabo.com, quoting its serial number, within four weeks of initial
operation. The warranty applies from the date of JULABO GmbH’s original
invoice.
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