Juniper MX10008 - Contacting Customer Support and Returning the Chassis or Components

Juniper MX10008

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6

CHAPTER

Contacting Customer Support and

Returning the Chassis or Components

Contacting Customer Support | 291

Returning the MX10008 Chassis or Components | 291

Table of Contents

Default Chapter3
- Table of Contents3
- Documentation Conventions13
- Documentation Feedback16
- Requesting Technical Support16
MX10008 System Overview18
- MX10008 Hardware Overview20
- MX10008 Components and Configurations30
- MX10008 Component Redundancy32
- MX10008 Chassis33
- MX10008 Status Panel Leds34
- MX10008 Optional Equipment41
- MX10008 Cooling System43
  - MX10008 Cooling System and Airflow44
  - MX10008 Fan Tray Leds and Fan Tray Controller Leds51
    - Fan Tray Leds51
    - Fan Tray Controller Leds56
- MX10000 Power System58
- MX10008 Routing and Control Board Components and Descriptions76
  - MX10008 Routing and Control Board Description76
    - Routing and Control Board Functions77
    - Routing and Control Board Components78
  - MX10008 Routing and Control Board Leds79
- MX10008 Switch Fabric Board82
  - MX10008 Switch Fabric Board Description83
  - MX10008 Switch Fabric Board Leds85
- Line Card (MX10K-LC2101)86
2 Site Planning, Preparation, and Specifications88
- MX10008 Site Preparation Overview90
- MX10008 Site Preparation Checklist90
- MX10008 Environmental Requirements and Specifications91
- General Site Guidelines93
MX10008 Power Planning99
- Power Requirements for an MX10008 Router99
  - Calculating the Power Consumption of Your MX10008 Configuration100
  - Calculating the Number of Power Supplies Required for Your MX10008 Configuration101
- JNP10K-PWR-AC Power Specifications104
- JNP10K-PWR-AC2 Power Specifications105
- MX10000 Power Cables Specifications106
- JNP10K-PWR-DC Power Specifications114
- JNP10K-PWR-DC2 Power Specifications115
- MX10008 Grounding Cable and Lug Specifications116
MX10008 Transceiver and Cable Specifications117
- MX10008 Optical Transceiver and Cable Support118
- MX10008 Cable Specifications for Console and Management Connections119
- Understanding Fiber-Optic Cable Signal Loss, Attenuation, and Dispersion119
  - Signal Loss in Multimode and Single-Mode Fiber-Optic Cables120
  - Attenuation and Dispersion in Fiber-Optic Cable120
- Calculating the Fiber-Optic Cable Power Budget for an MX10008 Router121
- Calculating the Fiber-Optic Cable Power Margin for an MX10008 Router122
- MX10008 Alarm and Management Cable Specifications and Pinouts124
- Console Port Connector Pinouts for an MX10008 Router124
- USB Port Specifications for the MX10008 Router125
- Management Port Connector Pinouts for the MX10008 Router126
3 Initial Installation and Configuration128
- MX10008 Installation Overview130
- Unpacking the MX10008 Router and Components131
- Installing the Mounting Hardware139
- Installing the MX10008 into a Rack142
  - Mounting an MX10008 in a 4-Post Rack Using a Mechanical Lift142
  - Manually Mounting an MX10008 in a 4-Post Rack146
- Installing the Front Panel on an MX10008150
- Connecting the MX10000 to Power157
- Connecting the MX10008 to External Devices163
  - Connecting an MX10008 to a Network for Out-Of-Band Management164
  - Connecting an MX10008 Router to a Management Console165
- Configuring an MX10008 Router166
4 Maintaining Components169
- Field-Replaceable Units in an MX10008171
- Removing and Installing Routing and Control Boards172
Removing and Installing MX10000 Power System Components189
- How to Remove a JNP10K-PWR-AC Power Supply189
- How to Install a JNP10K-PWR-AC Power Supply194
- How to Remove a JNP10K-PWR-AC2 Power Supply202
- How to Install a JNP10K-PWR-AC2 Power Supply206
- How to Remove a JNP10K-PWR-DC Power Supply213
- How to Install a JNP10K-PWR-DC Power Supply218
- How to Remove a JNP10K-PWR-DC2 Power Supply228
- How to Install a JNP10K-PWR-DC2 Power Supply232
Removing and Installing MX10008 Switch Fabric Boards242
- Handling and Storing MX10008 Line Cards, Rcbs, and Sfbs242
- Removing an MX10008 Switch Fabric Board246
- Installing an MX10008 Switch Fabric Board249
Replacing an MPC254
- Removing an MPC254
- Installing an MPC257
- Install the Cable Management System259
Removing and Installing Transceivers and Fiber-Optic Cables262
- Remove a Transceiver263
- Install a Transceiver265
- Disconnect a Fiber-Optic Cable from a Router267
- Connect a Fiber-Optic Cable to a Router268
- Maintain the Fiber-Optic Cables in a Router269
- Removing the MX10008 Router270
- Powering off an MX10008 Router270
- Removing an MX10008 Router from a Four-Post Rack Using a Mechanical Lift273
- Manually Removing an MX10008 Router from a 4-Post Rack274
5 Troubleshooting Hardware278
- Restoring Junos os280
  - Creating an Emergency Boot Device280
  - Performing a Recovery Installation Using an Emergency Boot Device282
- Alarm Messages284
  - Understanding Alarms284
  - Interface Alarm Messages285
6 Contacting Customer Support and Returning the Chassis or Components286
- Contacting Customer Support288
- Returning the MX10008 Chassis or Components288
7 Safety and Compliance Information308
- General Safety Guidelines and Warnings310
- Definitions of Safety Warning Levels311
- Qualified Personnel Warning313
- Warning Statement for Norway and Sweden314
Fire Safety Requirements314
- Fire Suppression314
- Fire Suppression Equipment314
Installation Instructions Warning316
MX10008 Chassis Lifting Guidelines316
Restricted Access Warning318
Ramp Warning320
Rack-Mounting and Cabinet-Mounting Warnings320
Grounded Equipment Warning325
Radiation from Open Port Apertures Warning326
Laser and LED Safety Guidelines and Warnings327
- General Laser Safety Guidelines327
- Class 1 Laser Product Warning328
- Class 1 LED Product Warning329
- Laser Beam Warning330
Maintenance and Operational Safety Guidelines and Warnings330
- Battery Handling Warning332
- Jewelry Removal Warning333
- Lightning Activity Warning335
- Operating Temperature Warning336
- Product Disposal Warning338
General Electrical Safety Guidelines and Warnings339
Action to Take after an Electrical Accident340
Prevention of Electrostatic Discharge Damage340
AC Power Electrical Safety Guidelines342
- AC Power Disconnection Warning343
- DC Power Electrical Safety Guidelines for MX10008 Router343
- DC Power Disconnection Warning345
DC Power Grounding Requirements and Warning347
DC Power Wiring Sequence Warning349
DC Power Wiring Terminations Warning352
Multiple Power Supplies Disconnection Warning355
TN Power Warning356
Agency Approvals and Compliance Statements356
- Agency Approvals for the Router356
- Compliance Statements for EMC Requirements for the Router357

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