12
L. TROUBLESHOOTING
?
Lock fails to open when combination is entered and outside thumbturn is
rotated clockwise.
Buttons were not fully depressed when the combination was entered.
Lock not cleared of previous attempts to enter access codes.
Turn the outside thumbturn to the left to clear the wrong entry. Enter the
combination making sure you feel each button click to know that
it was depressed fully. Turn thumbturn clockwise.
?
Turning outside thumbturn clockwise always retracts latch without
depressing any buttons.
Lock is in zero combination.
Follow the procedure for setting a new combination (Section J, but omit
Step J-2).
?
Inside thumbturn only retracts bolt partially or not at all, in either clock-
wise or counterclockwise direction.
Bolt was not properly installed.
Remove and re-install the bolt. Review and follow instructions in Section E.
?
After setting a new combination, the lock works one time only, then fails to
open.
Buttons of intended combination were not fully depressed when changing
combination.
This is a lost combination situation. Review and follow instructions in
Section K.
For technical assistance please call
1-800-849-TECH (8324) or 336-725-1331
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