Keto-Mojo GK+ - Troubleshooting Guide

25
Troubleshooting Guide
What You See
What It Means
What You Should Do
Blood or control solution was
added before the flashing
blood drop appears.
Discard the test strip and repeat the test with a
new test strip. Wait until you see the flashing
blood drop on the display before testing.
The meter is sensing a used
or contaminated test strip.
Discard the test strip and repeat the test with
a new test strip. Wait until you see the
flashing blood drop on the display before
testing. Never put blood on the strip before
inserting it into the meter.
Incorrect test strip.
Discard the test strip and repeat the test with
a new test strip. Make sure that you are
using Keto-Mojo
®
Blood Glucose or
Keto-Mojo
®
Blood β-Ketone Test Strips.
Incorrect sample.
Discard the test strip and repeat the test with
a new test strip. Make sure that you are
using a blood sample or Keto-Mojo
®
Blood
Glucose, Keto-Mojo
®
Blood β-Ketone
Control Solution.
Temperature out of range.
Move to an area that is within the operating
range for the meter. Let the meter adjust to
this temperature for 20 minutes before testing.
Potential hardware issue.
Take the batteries out and restart the meter.
If the problem continues, contact Keto-Mojo
at 800-513-1965 (5 days a week, 10am-4pm
PST) for further assistance. Please contact
your health care professional if you need
help outside of these hours.
Insufficient sample.
Discard the test strip, repeat the test with a
new test strip and apply enough sample to fill
check window of the test strip.
Low Battery Indicator
Replace batteries and check date/time/year
settings.
Blood glucose test result is
above 600 mg/dL; blood
β-ketone test result is above
8.0 mmol/L.
Wash and dry your hands and the test site
well, then repeat the test using a new test
strip. If your result still flashes HI, contact
your healthcare professional as soon as
possible.
Blood glucose test result is
below 20 mg/dL; blood
β-ketone test result is below
0.1 mmol/L.
Wash and dry your hands and the test site
well, then repeat the test using a new test
strip. If your blood glucose result still flashes
LO, contact your healthcare professional as
soon as possible.