1 Service and Repair
18 Keysight DAQ970A/DAQ973A Service Guide
General Information
Types of service available
If your instrument or plug-in module fails during the warranty period, Keysight
Technologies will replace the unit free of charge. After your warranty expires,
Keysight Technologies will replace the unit at a competitive price. The
replacement units are fully refurbished and are shipped with new calibration
certificates.
Keysight unit exchange
You can contact Keysight Technologies for unit exchange, warranty, service, or
technical support.
– In the United States: (800) 829-4444
– In Europe: 31 20 547 2111
– In Japan: 0120-421-345
Use www.keysight.com/find/assist to contact Keysight worldwide, or contact your
Keysight Technologies representative.
The Keysight Unit Exchange applies to the DAQ970A/DAQ973A mainframe only.
Plug-in modules are not supported as exchange assemblies. When exchanging
the DAQ970A/DAQ973A, do not ship the plug-in modules with your instrument.
Remove all plug-in modules and customer wiring before shipping the unit to
Keysight.
NOTE
Each replacement unit has its own serial number. The serial number of the
defective unit does not transfer to the replacement unit. The warranty period of
the replacement unit is based on the remaining warranty of the defective
instrument or plug-in module.
NOTE
The defective unit must be returned to Keysight before the replacement unit is
shipped to you. Additional information regarding unit exchange will be provided
when you contact Keysight.
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