Kilotech Integrator C30 - Troubleshooting Guide; Power-on Problems; Display Errors; Troubleshooting Error Codes

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Troubleshooting
Troubleshooting Possible causes Solution
Power-on
problem
No display after
pressing the
power on
button
• Batteries failed
• No electricity
• Adapter or plug is not inserted
properly.
• Main switch is off
• Check if the batteries
• Check the power supply
with the adapter and
ensure the adapter is
plugged in properly at
both ends
• Turn on main switch
Key button is not working Contact your supplier
Display irregular
characters after
you press a
button
LCD or its driver IC are not soldered well,
or are damaged; or some keys are not
free to move down or up
Contact your supplier
Display 888888,
does not revert
back
to 0
Err
Err04
• Zero point signal is over or below
the limitation
• There are objects on the platform
• Load cell is not at zero balance
• One foot is not level with the
others
• Remove the objects on
the platform
• Adjust the foot to be level
with the other feet.
Using the leveling
indicator to assist.
•
Contact your supplier
Err05
Err20
• Load cell has no output
• The signal is too small or too large
• Scale is not stable
• Input incorrect number or loaded
wrong load
• Contact your supplier
Err01
• The weight exceed 9d of the max
capacity
• The load cell output signal is too
big
• Empty platter and check
for obstruction
• Contact your supplier
Err31
Err30
The load cell signal is too small or too
l
arge.
• Contact your supplier
Err11
EEPROM on the PCB broken
Replace with new PCB
Display Lo.bAt Voltage lower than 5.7V
• Charge the battery
• Contact your supplier for
a
new battery
Capacity
not
accurate
Linearity is not
accurate
• The platform is not installed level
• The four feet are not level
• The load cell is broken
• There are some objects between
load cell and scale.
• Make sure the platform is
level
• Make sure the four feet
are level
• Clear the objects between
load cell and scale
• Contact your supplier