General FAQ
Warm Tips: For any product issues, please feel free to contact us anytime for
technical support.
1. 1. What to do if the dash cam does not turn on anymore?
➀ Check if the indicator light on the car charger turns on when your dash cam is
plugged in.
➁ If it does not turn on, plug the dash cam into another cigarette lighter or USB
port for about one hour to see if it finally turns on.
➂ If your issue remains, kindly contact customer service for further help.
2. What to do if the dash cam keeps turning on and off automatically?
➀ Remove the memory card and plug in your dash cam with a USB cable to see if
turns on automatically.
➁ If so, turn off your dash cam and charge it in with the original 5V car charger for
about one hour, then turn it on manually to see if it works normally.
➂ If your issue remains, restore your dash cam to the factory settings or contact
customer service for further help.
3. What to do if the dash cam does not hold a charge anymore?
➀ Make sure you plug in your dash cam with the original charger.
➁ Plug in your dash cam with a USB charging cable to check if it holds a charge
normally.
➂ If the camera still does not take charge with the USB cable, kindly contact
customer service for further help.
4. What to do if the King APP can't connect to your dash cam?
➀ Make sure you have installed the up-to-date Kingslim APP on your phone.
➁ Make sure the you have connected the camera’s Wifi successfully before
connecting the APP.
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