6-2 April 9, 2007
Troubleshooting
Resolving Operator Panel Error Messages
Refer to the following table to resolve errors reported on the operator panel.
If the problem persists, contact your Kodak service representative.
Error Message Description or Cause Possible Solution
Paper Empty The paper is empty or is not loaded. Load the paper. See “Loading the Paper”
on page 2-8.
Check Ribbon The ribbon is empty, is not loaded, or is
stuck to the paper.
Load the ribbon. See “Loading the Ribbon”
on page 2-6.
Check Paper The paper is stuck in the printer or paper
path.
See “Clearing a Paper Jam” on page 6-3.
Cover Open The printer cover is open. Make sure that the cover is securely closed.
Incorrect Ribbon The printer could not read the bar code on
the ribbon.
Check that the ribbon has a bar code
and/or replace the ribbon. See “Loading
the Ribbon” on page 2-6.
Warming Up The printer is warming up before printing. Wait for the printer to complete warming
up.
Cooling The printer is too hot to print. Wait for the printer to complete cooling.
Cutter jam The cutter did not move completely to one
side.
Check the paper path for a jam. See
“Clearing a Paper Jam” on page 6-3.
Service XX.YY.ZZ The printer has a problem which requires
service.
Contact your Kodak service representative.
Have available:
• Error code number (XX.YY.ZZ).
• Printer model number and serial
number (shown on the printer’s data
plate).
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