User's Guide
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Check if the printer is plugged into any
surge protectors, uninterruptible power
supplies, or extension cords.
Is the printer plugged into any surge
protectors, uninterruptible power
supplies, or extension cords?
Connect the printer power cord
directly to a properly grounded
electrical outlet.
Check if one end of the printer cable is
plugged into a port on the printer and the
other to the computer, print server,
option, or other network device.
Is the printer cable securely attached to
the printer and the computer, print server,
option, or other network device?
Connect the printer cable
securely to the printer and the
computer, print server, option,
or other network device.
Make sure to install all hardware options
properly and remove any packing
material.
Are all hardware options properly
installed and all packing material
removed?
Turn off the printer, remove all
packing materials, then reinstall
the hardware options, and then
turn on the printer.
Check if you have selected the correct
port settings in the printer driver.
Are the port settings correct?
Use correct printer driver
settings.
Check the installed printer driver.
Is the correct printer driver installed?
Install the correct printer driver.