2GN/2GP/2GR
1-4-11
(3) Paper misfeeds
Problem
Causes/check procedures
Corrective measures
(1)
A paper jam in the 
paper feed, convey-
ing or eject section is 
indicated as soon as 
the main power 
switch is turned on.
A piece of paper torn from 
copy paper is caught 
around feed switch 1/2/3, 
registration switch, eject 
switch or feedshift switch.
Check visually and remove it, if any.
Defective switch. Run maintenance item U031 and turn switch on and off manually. 
Replace the switch if indication of the corresponding switch on the 
touch panel is not displayed in reverse.
Feed switch 1/2/3, registration switch, eject switch, feedshift 
switch
(2)
A paper jam in the 
paper feed section is 
indicated during 
copying (no paper 
feed from cassette 
1).
Jam code 10
Paper is extremely curled. Replace the paper.
Check if the paper feed pul-
ley, separation pulley or for-
warding pulley of the 
cassette 1 are deformed.
Check visually and replace any deformed pulleys.
Broken feed switch 1 actua-
tor.
Check visually and replace switch.
Defective feed switch 1. Run maintenance item U031 and turn feed switch 1 on and off 
manually. Replace the switch if indication of the corresponding 
switch on the touch panel is not displayed in reverse.
Check if the upper paper 
feed clutch malfunctions.
Run maintenance item U032 and select the upper paper feed 
clutch on the touch panel to be turned on and off. Check the status 
and remedy if necessary.
Electrical problem with the 
upper paper feed clutch.
Check (see page 1-4-51).
(3)
A paper jam in the 
paper feed section is 
indicated during 
copying (no paper 
feed from cassette 
2). 
Jam code 11
Paper is extremely curled. Replace the paper.
Check if the paper feed pul-
ley, separation pulley or for-
warding pulley of the 
cassette 2 are deformed.
Check visually and replace any deformed pulleys.
Broken feed switch 2 actua-
tor.
Check visually and replace switch.
Defective feed switch 2. Run maintenance item U031 and turn feed switch 2 on and off 
manually. Replace feed switch 2 if indication of the corresponding 
switch on the touch panel is not displayed in reverse.
Check if the lower paper 
feed clutch malfunctions.
Run maintenance item U032 and select the lower paper feed 
clutch on the touch panel to be turned on and off. Check the status 
and remedy if necessary.
Electrical problem with the 
lower paper feed clutch.
Check (see page 1-4-51).