Lectrosonics SR Series - Service and Repair; Returning Units for Repair

SRa5P and SRa Dual Receivers
LECTROSONICS, INC.
26
Service and Repair
Ifyoursystemmalfunctions,youshouldattempttocorrectorisolatethetroublebeforeconcludingthattheequipment
needsrepair.Makesureyouhavefollowedthesetupprocedureandoperatinginstructions.Checktheinterconnect-
ing cables and then go through the Troubleshooting section in this manual.
We strongly recommend that you do not try to repair the equipment yourSelf and do not have the local repair shop
attemptanythingotherthanthesimplestrepair.Iftherepairismorecomplicatedthanabrokenwireorlooseconnec-
tion,sendtheunittothefactoryforrepairandservice.Don’tattempttoadjustanycontrolsinsidetheunits.Once
setatthefactory,thevariouscontrolsandtrimmersdonotdriftwithageorvibrationandneverrequirereadjustment.
There are no adjustments inside that will make a malfunctioning unit start working.
LECTROSONICS’ServiceDepartmentisequippedandstaffedtoquicklyrepairyourequipment.Inwarrantyrepairs
aremadeatnochargeinaccordancewiththetermsofthewarranty.Out-of-warrantyrepairsarechargedatamodest
flat rate plus parts and shipping. Since it takes almost as much time and effort to determine what is wrong as it does
to make the repair, there is a charge for an exact quotation. We will be happy to quote approximate charges by phone
for out-of-warranty repairs.
Returning Units for Repair
For timely service, please follow the steps below:
A. DONOTreturnequipmenttothefactoryforrepairwithoutrstcontactingusbyemailorbyphone.Weneed
to know the nature of the problem, the model number and the serial number of the equipment. We also need a
phone number where you can be reached 8 A.M. to 4 P.M. (U.S. Mountain Standard Time).
B. Afterreceivingyourrequest,wewillissueyouareturnauthorizationnumber(R.A.).Thisnumberwillhelpspeed
yourrepairthroughourreceivingandrepairdepartments.Thereturnauthorizationnumbermustbeclearlyshown
on the outside of the shipping container.
C. Packtheequipmentcarefullyandshiptous,shippingcostsprepaid.Ifnecessary,wecanprovideyouwiththe
properpackingmaterials.UPSorFEDEXisusuallythebestwaytoshiptheunits.Heavyunitsshouldbe“dou-
ble-boxed” for safe transport.
D. We also strongly recommend that you insure the equipment, since we cannot be responsible for loss of or dam-
agetoequipmentthatyouship.Ofcourse,weinsuretheequipmentwhenweshipitbacktoyou.
Lectrosonics USA:
Mailing address: Shipping address: Telephone:
Lectrosonics,Inc.  Lectrosonics,Inc.  (505)892-4501
POBox15900  581LaserRd.   (800)821-1121Toll-free
RioRancho,NM87174 RioRancho,NM87124 (505)892-6243Fax
USA USA
Web: E-mail:
www.lectrosonics.com sales@lectrosonics.com
Lectrosonics Canada:
Mailing Address: Telephone: E-mail:
49SpadinaAvenue,  (416)596-2202  Sales: colinb@lectrosonics.com
Suite303A   (877)753-2876Toll-free Service:joeb@lectrosonics.com
Toronto,OntarioM5V2J1 (877-7LECTRO)
(416) 596-6648 Fax