DDIC Pop-up Troubleshooting
If a DDIC pops up, the top drawer cannot be fully opened or closed. To solve the problem, perform the
corresponding procedure based on the symptom listed in the following table.
Note: You can still fully open or close the bottom drawer even though a DDIC pops up.
Symptom Cause
Action
The top drawer opens no
more than 50 mm (1.97
inches) and stops.
A DDIC pops up in the front row of
the top drawer.
Procedure A
The top drawer opens no
more than the front row
of the DDIC and stops.
A DDIC pops up in the middle row
of the top drawer.
The top drawer opens no
more than the middle
row of the DDIC and
stops.
A DDIC pops up in the back row of
the top drawer.
The top drawer only
closes about 50 mm
(1.97 inches) and stops.
A DDIC pops up in the front row of
the bottom drawer.
Procedure B
The top drawer only
closes at the front row of
the DDIC and then stops.
A DDIC pops up in the middle row
of the bottom drawer.
The top drawer only
closes at the middle row
of the DDIC and then
stops.
A DDIC pops up in the back row of
the bottom drawer.
Procedure A
Tools required:
• A metal or plastic strip with a maximum thickness of 1.6 mm (0.06 inches), such as a 300 mm (11.8 inches)
steel or plastic ruler
To fully open the top drawer, do the following:
1. Turn off the system and then disconnect the power cord from the electrical outlet.
2. Open the top drawer as most as you can; then, push it inward about 25 mm (0.98 inches). For
instructions on opening the top drawer, see “Opening a Drawer ” on page 84.
Chapter 5. Troubleshooting and Problem Solving 67
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