Lenovo ThinkPad Edge E145 - Chapter 9. Troubleshooting Computer Problems; Diagnosing Problems with Lenovo Solution Center; Troubleshooting Computer Errors; Computer Stops Responding

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Chapter9.Troubleshootingcomputerproblems

Thischapterprovidesinformationonwhattodoifyouexperienceaproblemwithyourcomputer.

Thischaptercontainsthefollowingtopics:

•“Diagnosingproblems”onpage101

•“Troubleshooting”onpage101

Diagnosingproblems

Ifyouexperienceproblemswithyourcomputer,usetheLenovoSolutionCenterprogramasastarting

pointforsolvingthem.

TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It

combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along

withhintsandtipsformaximumsystemperformance.

Notes:

•TheLenovoSolutionCenterprogramcanbedownloadedfromhttp://www.lenovo.com/diags.

•IfyouareusingotherWindowsoperatingsystemratherthanWindows7andWindows8,goto

http://www.lenovo.com/diagsforthelatestinformationondiagnosticsforyourcomputer.

IfyourcomputerisinstalledwiththeWindows7operatingsystem,whenyouaresettingupyourcomputer,

theLenovoSolutionCenterprogrampromptsyoutocreaterecoverymedia,whichyoucanusetorestore

theharddiskdrivetothefactorydefaultstate.Formoreinformation,see“Creatingandusingrecovery

media”onpage51

ToruntheLenovoSolutionCenterprogram,see“AccessingLenovoprogramsontheWindows7operating

system”onpage13.

Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.

Note:IfyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheLenovoSolutionCenter

program,saveandprintthelogles.YouwillneedthelogleswhenyouspeaktoaLenovotechnical

supportrepresentative.

Troubleshooting

Ifyourcomputerhasanerror,ittypicallydisplaysamessageoranerrorcode,orabeepsoundswhen

youturniton.Whenyouexperienceaproblem,refertothecorrespondingsectionsinthistopictotryto

solvetheproblembyyourself.

Computerstopsresponding

Printtheseinstructionsnowandkeepitwithyourcomputerforreferencelater.

Ifyourcomputeriscompletelyunresponsive(youcannotusetheUltraNavpointingdeviceorthekeyboard),

dothefollowing:

1.Pressandholdthepowerbuttonuntilthecomputerturnsoff.Afterthecomputeristurnedoff,restartby

pressingthepowerbutton.Ifthecomputerdoesnotturnon,continuewithstep2.

101

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