Lenovo ThinkPad Edge E330 - Chapter 9. Troubleshooting Computer Problems; Problem Diagnosis and General Troubleshooting

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Chapter9.Troubleshootingcomputerproblems

Thischapterprovidesinformationonwhattodoifyouexperienceaproblemwithyourcomputer.

Thischaptercontainsthefollowingtopics:

•“Diagnosingproblems”onpage103

•“Troubleshooting”onpage103

Diagnosingproblems

Ifyouexperienceproblemswithyourcomputer,usetheLenovoSolutionCenterprogramasastarting

pointforsolvingthem.

TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It

combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along

withhintsandtipsformaximumsystemperformance.

Notes:

•TheLenovoSolutionCenterprogramisavailableonlyonmodelspreinstalledwiththeWindows7

operatingsystem.Italsocanbedownloadedfromhttp://www.lenovo.com/diagnose.

•IfyouareusingotherWindowsoperatingsystemratherthanWindows7,goto

http://www.lenovo.com/diagnoseforthelatestinformationondiagnosticsforyourcomputer.

Whenyouaresettingupyourcomputer,theLenovoSolutionCenterprogrampromptsyoutocreaterecovery

media,whichyoucanusetorestoretheharddiskdrivetothefactorydefaultstate.Formoreinformation,

see“Creatingandusingarecoverymedia”onpage51

ToruntheLenovoSolutionCenterprogramontheWindows7operatingsystem,see“Accessing

ThinkVantageprogramsontheWindows7operatingsystem”onpage12.

Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.

Note:Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheprogram,saveandprint

theloglescreatedbytheprogram.YouwillneedthelogleswhenyouspeaktoaLenovotechnical

supportrepresentative.

Troubleshooting

Ifyourcomputerhasanerror,ittypicallydisplaysamessageoranerrorcode,orabeepsoundswhen

youturniton.Whenyouexperienceaproblem,refertothecorrespondingsectionsinthistopictotryto

solvetheproblembyyourself.

Computerstopsresponding

Printtheseinstructionsnowandkeepitwithyourcomputerforreferencelater.

Ifyourcomputeriscompletelyunresponsive(youcannotusetheUltraNavpointingdeviceorthekeyboard),

dothefollowing:

1.Pressandholdthepowerswitchuntilthecomputerturnsoff.Afterthecomputeristurnedoff,restartby

pressingthepowerswitch.Ifthecomputerdoesnotturnon,continuewithstep2.

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