Lenovo ThinkPad P52s User Manual

Chapter 10. Getting support
This chapter provides information about getting help and support from Lenovo.
Before you contact Lenovo
Often, you can solve your computer problems by referring to the information in the explanations of error
codes, running diagnostic programs, or by consulting the Lenovo Support Web site.
Registering your computer
Register your computer with Lenovo. For more information, see “Registering your computer” on page 17.
Downloading system updates
Downloading updated software might resolve problems you experience with your computer.
To download updated software, go to the following Web site and follow the instructions on the screen:
http://www.lenovo.com/support
Recording information
Before you talk to a Lenovo representative, record the following important information about your computer.
Recording problem symptoms and details
Collect the answers to the following questions before you call for help. Then, you are able to get help as
quickly as possible.
• What is the problem? Is it continuous or intermittent?
• Is there an error message? What is the error code, if any?
• What operating system are you using? Which version?
• Which software applications were running at the time of the problem?
• Can the problem be reproduced? If so, how?
Recording system information
The serial number label is on the bottom of your computer. Record the machine type and the serial number.
• What is the name of your Lenovo product?
• What is the machine type?
• What is the serial number?
Getting help and service
If you need help, service, technical assistance, or more information about Lenovo products, you will find a
wide variety of sources available from Lenovo to assist you.
Information about your computer and preinstalled software, if any, is available in the documentation that
comes with your computer or on the Lenovo Support Web site at
http://www.lenovo.com/support. The
documentation includes printed books, online books, readme files, and help files.
© Copyright Lenovo 2018 125

Lenovo ThinkPad P52s Specifications

General

Form factor	Clamshell
Product type	Laptop
Product color	Black
Housing material	Glass Fibre Reinforced Plastic (GFRP), Polyphenylene sulfide (PPS)
Country of origin	France
Bus type	OPI
Processor cache	8 MB
Processor cores	4
Processor family	Intel® Core™ i7
Configurable TDP-up	25 W
Processor frequency	1.8 GHz
Configurable TDP-down	10 W
Processor manufacturer	Intel
Processor boost frequency	4 GHz
Configurable TDP-up frequency	2 GHz
Configurable TDP-down frequency	0.8 GHz
Discrete graphics card	Yes
On-board graphics card	-
Motherboard chipset	Intel SoC
Internal memory	32 GB
Internal memory type	DDR4-SDRAM
Memory layout (slots x size)	2 x 16 GB
SSD interface	M.2, NVMe, PCI Express
Storage media	SSD
Optical drive type	No
Total storage capacity	512 GB
Color gamut	45 %
Display diagonal	15.6 \
Anti-glare screen	Always gives an optimal view, even in direct sunlight.
Display brightness	250 cd/m²
Bluetooth version	4.1
Top Wi-Fi standard	Wi-Fi 5 (802.11ac)
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Trusted Platform Module (TPM) version	2.0
Intel TSX-NI version	0.00
CPU configuration (max)	1
Intel Identity Protection Technology version	1.00
Privacy type	Privacy shutter
Front camera HD type	HD
Keyboard layout	AZERTY
Keyboard language	French
Battery capacity	56 Wh
AC adapter power	65 W
Operating system architecture	64-bit
Sustainability certificates	ENERGY STAR, EPEAT Gold, GREENGUARD, RoHS
HDMI version	1.4
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity	2

Weight and Dimensions

Depth	252.8 mm
Width	365.8 mm
Height	20.2 mm
Weight	1950 g