Lenovo ThinkServer RS140 - Memory Module Problems

Symptom
Action
Anewlyinstalledharddiskdriveisnotrecognized.1.Makesurethat:
•Thesignalcableandconnectorarenotdamaged.
•Theharddiskdriveissecurelyconnectedtothe
correctSATAconnectoronthesystemboardand
theSATAconnectorisenabledintheSetupUtility
program.See“UsingtheSetupUtilityprogram”
onpage37
.
•Allcablesandjumpers(ifany)areinstalled
correctly.
2.Ifyouhaveanydiagnosticprograms,runthe
diagnosticprogramstotesttheharddiskdrive.
3.Reinstalltheharddiskdriveandreconnectcables.
4.Replacethesignalcablefortheharddiskdrive.
5.Replacetheharddiskdrive.
Multipleharddiskdrivesfail.1.Ifyouhaveanydiagnosticprograms,runthe
diagnosticprogramstotesttheharddiskdrives.
2.Makesurethatthecableconnectioniscorrect.
3.Reconnectthepowercable.
4.Reconnectthesignalcable.
5.Replacetheaffectedsignalcable.
Memorymoduleproblems
Followthesuggestedactionsforthecorrespondingsymptomintheorderinwhichtheyarelisteduntilthe
problemissolved.Ifnoneoftheseactionssolvetheproblem,see“Troubleshootingprocedure”onpage111
forthesubsequentstepsyoushouldcheckafterusingtheinformationinthistopic.Iftheproblemstillcannot
besolved,seektechnicalassistance.SeeChapter8“Gettinginformation,help,andservice”onpage117.
Notes:
•Ifyouareinstructedtoremove,install,orreplaceanyCRUs,refertotherelatedprocedureinChapter6
“Installing,removing,orreplacinghardware”onpage53.
•Ifanactionstepisprecededby“(Trainedservicetechnicianonly),”thisactionstepisreservedforatrained
servicetechnicianandmustbeperformedonlybyatrainedservicetechnician.
Symptom
Action
Theamountofsystemmemorythatisdisplayedisless
thanthetotalcapacityoftheinstalledphysicalmemory
modulesandyoususpectamemorymoduleproblem.
1.Ensurethat:
•Allmemorymodulesarethecorrecttype
supportedbytheserver.See“Memorymodule
installationrules”onpage59.
•Youfollowedthememorymoduleinstallation
rules.See“Memorymoduleinstallationrules”on
page59.
•Allmemorymodulesareseatedcorrectlyand
securely.
•Thesystemfirmwareisup-to-date.
2.Reinstallthememorymodules.
3.Replacethesuspectmemorymodules.
114ThinkServerRS140UserGuideandHardwareMaintenanceManual