level 1 System 1000 - Non-Warranty Service

warranty is in effect, any SIMS Level 1 H-1000 or H-1025 Fluid Warmer found to be
defective and shipped to SIMS Level 1, shipping costs prepaid, will be repaired or
replaced. This warranty does not cover misuse, impact damage or obvious abuse of the
device. No warranty or affirmation of fact, expressed or implied, other than stated
above, is made or authorized by SIMS Level 1, and SIMS Level 1's liability in all events
is limited to the purchase price paid for the device. |
NOTE: Federal (U.S.A.) Law requires contaminated Medical Equipment to be cleaned
and disinfected before shipment. If this is not done your unit will be immediately
returned as it is received. Be sure that ALL water is drained from the unit before
packing and shipping.
FOR QUESTIONS, CONTACT YOUR AUTHORIZED DISTRIBUTOR OR THE SIMS
LEVEL 1 SERVICE DEPARTMENT at 1-800-5-LEVEL-1 in the U.S.A. and Canada, or
(781) 878-8011. Be sure that all of the following information is included: hospital name,
address, telephone number, contact person, the serial number of the device and the
apparent problem.
For service, ship prepaid to:
SERVICE DEPARTMENT
SIMS LEVEL 1, INC.
160 WEYMOUTH STREET
ROCKLAND, MA 02370-1136
NOTE: Please write the RGA# on the outside of the shipping box.
Non-Warranty Service
“Units received which have suffered obvious abuse or impact damage and units no
longer under warranty will be promptly inspected and a written estimate of repair costs
will be sent or faxed. A purchase order will be required from the hospital consistent
with the written estimate.
SERIAL NUMBER LABEL
Units returned for warranty service must have serial numbers intact. Those with missing
or altered serial numbers will be serviced as non-warranty repairs.
PROMPT DISPOSITION
SIMS Level 1 will make every effort for prompt correction or other adjustment with
respect to any product which proves to be defective.
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