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Frequently asked questions (FAQ)
How should I take care of my baery?
Regular rides on your e-bike are the best way to take care of your battery. The more you
ride the better. In order to achieve the longest lifespan, the optimum battery status ranges
from 20 to 80% of full charge. It is not necessary to charge your battery before you ride your
bicycle for the first time: you can do it straight away! Try to return home from your rides with
at least 10% of remaining battery capacity.
If the battery is flat, first recharge it so that it has approximately half of its full capacity,
leave it to cool down and then recharge it fully. In winter, store the battery at a dry place
with ambient temperature of at least 15°C. Bear in mind that the battery should have
approximately half of its full charge. Then, it will be sufficient to check the battery status
once a month, and if it happens that its capacity dropped, leave in the charger for about
an hour.
How many kilometres can I ride on my e-bike?
E-bike range can never be stipulated precisely or guaranteed. It always depends on several
factors, such as rider’s weight, trip profile, use of assistance during the ride, weather
conditions, technical state of the e-bike etc. If you are looking at a long trip and you are not
sure when are you back home, play it safe and take the charger with you.
What is the lifespan of the baery?
Similar to range, lifespan cannot be determined precisely. There is a general rule, though:
the more you ride the e-bike, the longer is the lifespan of the battery. It is only about
discharging and recharging it regularly. It can be said that if the battery is taken good care
of, its lifespan can exceed 4-5 years. It gradually loses its capacity in this time.
What if the baery stops working?
When the battery reaches the end of its projected lifespan, it is necessary to replace it with
a new one. It is due to these reasons that LEVIT has most of their batteries in stock; in such
case, we recommend that you pay a visit to any LEVIT partner and purchase a new battery.
The original battery is fully recyclable, and we recommend that you dispose of it at any
collection point, or at your retailer.
What should I do with my e-bike in winter?
Once you stop riding your bicycle, store it in a dry place where the temperature is in the
range of 15–20°C. Remove the battery from the e-bike, make sure that its charge status is
about 50% of its full capacity, and store the battery away from the e-bike.
It is a good idea to check the battery status. If there is less than 30% of the capacity
remaining in the battery, recharge it for about an hour. Ideally, the capacity of a battery that
is stored for a long time should be between 70 and 80% of its full capacity.
Do not leave the battery flat for a long time; it may result in its irreversible damage. If you
find out that your battery is flat, first recharge it so that it has half of its full capacity, and
then leave it to cool down. Once the battery has cooled down, resume the recharging to
achieve full capacity of the charge.
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