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E-bike warranty
Warranty inspection
It is recommended that a warranty inspection be carried out to ensure full functionality of
the e-bike. The warranty inspection is usually carried out after the e-bike has been ridden
for 100-150km. During the inspection, tightness of all joints, adjustment of brakes and drive
train and the actual electric system will be checked. The inspection will be carried out by
the retailer where you purchased the e-bike, who will also validate the warranty inspection in
the Warranty Card.
It is recommended that the warranty inspection be carried out within 3 months of the
warranty coming in force (usually the date of sale), or after 100-150km have been ridden
on the e-bike. If the warranty inspection is not carried out, the e-bike may be permanently
damaged by subsequent use. The warranty will not be honoured.
Claiming the warranty
The warranty must always be claimed with the dealer where you purchased the e-bike.When
claiming the warranty, you are supposed to provide the sales document, Warranty Card with
validated warranty inspection, and frame and battery serial numbers filled in. Provide the
reason for claiming the warranty, and describe the fault/defect.
Warranty Conditions
24 months for the e-bike’s frame and components – covers material and manufacturing
defects with the exception of ordinary wear and tear caused by use.
12 months for battery capacity – rated battery capacity will not drop below 70% of the total
capacity in the course of 12 months from the day of the e-bike purchase by the customer.
The warranty period extends by a period of time the product was under warranty repair.
The warranty is valid for the original (first) owner only.
Warranty Conditions
• The e-bike must be used solely for the purpose for with it was manufactured.
• The e-bike must be used, stored and maintained in compliance with this owner’s manual.
• A warranty inspection of the e-bike must be carried out within 3 months of the beginning
of the warranty period.
The right to claim warranty ceases to exist
• if it is discovered that the product was damaged due to owner’s wrongdoing (accident,
unprofessional tampering beyond the scope of this Owner’s Manual, unprofessional
tampering with the e-bike construction or electrical system, incorrect storage etc.).
• after the warranty period has elapsed.
• If ordinary wear and tear caused by use is claimed (such as wear of tyres, chain, cassette,
chainrings, brake pads/shoes etc.).
• if you have had the e-bike chipped.
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