Using Hex Trace mode
Hex Trace mode prints the control codes that are sent to the printer. Use this mode to help diagnose software/driver
problems.
1 Make sure the paper is loaded and the ribbon cartridge is installed.
2 Press and hold Start/Stop for five seconds.
3 Press and hold Tractor, and then press Start/Stop.
4 Release Tractor when the lights go out.
5 Press and hold Start/Stop for five seconds. When the Power light turns orange, release Start/Stop, and then press
Start/Stop again to exit Hex Trace mode.
Checking the printer status
Check the control panel lights and compare their status with the table information. Different patterns and combinations
of lights provide you with information about the condition of the printer and actions needed to correct the condition.
Note: Many error codes can be corrected by unplugging the printer power cord, and then plugging it again to the
electrical outlet.
Control panel lights Status Action required
Power
Ready
Paper Out
On
On
Off
Normal operating conditions. No action required.
Power
Ready
Paper Out
On
Off
Off
Normal offline condition
Power
Ready
Paper Out
On
Off
Blinking
1 Load paper.
2 Press Start/Stop.
Notes:
• The Paper Out light goes off and the Ready light
comes on.
• If you installed the optional Tractor 2 Feeder and
you are printing continuous forms, then make sure
the paper select lever is in the continuous forms
position.
Ready Blinking The printer has data in the buffer that needs to be
printed.
Troubleshooting 62
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