Sensor (fuser exit) jam at trailing edge service check
Action Yes No
Step 1
Make sure that the paper is loaded properly. Use the
recommended paper. See
“Avoiding jams” on page 71.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
a Remove all obstructions along the rear door paper path.
b Check the rear door and its components for damage.
Are the rear door and its components free of damage?
Go to step 4. Go to step 3.
Step 3
Replace the rear door and cover or rear access door. See
“Rear
door and cover removal” on page 273.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
Check the redrive assembly and its components for wear and
damage.
Are the redrive assembly and its components free of wear and
damage?
Contact the next
level of support.
Go to step 5.
Step 5
Replace the redrive assembly. See
“Redrive assembly removal”
on page 274.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Sensor (fuser exit) static jam service check
Action Yes No
Step 1
Make sure that the paper is loaded properly. Use the
recommended paper. See
“Avoiding jams” on page 71.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
a Reseat the fuser cables from the controller board.
b Reseat the fuser cable from the LVPS.
c Reseat the fuser cable from the extension cable.
Does the problem remain?
Go to step 3. The problem is
solved.
7017-2xx, -4xx, -6xx
Diagnostics and troubleshooting
95
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