Action Yes No
Step 3
Check if the fuser cam is functional and free of damage.
Is the fuser cam functional and free of damage?
Go to step 5. Go to step 4.
Step 4
Replace the fuser cam. See
“Fuser actuator removal” on
page 215.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics and adjustments > Sensor tests
b Find the sensor (Fuser exit).
Does the sensor status change while toggling the sensor?
Go to step 7. Go to step 6.
Step 6
Replace the fuser. See
“Fuser removal” on page 275.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Step 7
Check the fuser for problems. See
“Fuser error service check” on
page 129.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Sensor (narrow media) static jam service check
Action Yes No
Step 1
Make sure that the paper is loaded properly. Use the
recommended paper. See
“Avoiding jams” on page 71.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics and adjustments > Sensor tests
b Find the sensor (Narrow media).
Does the sensor status change while toggling the sensor?
Contact the next
level of support.
Go to step 3.
7017-2xx, -4xx, -6xx
Diagnostics and troubleshooting
96
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