Paper feed problems
Envelope seals when printing
Action Yes No
1 Use envelopes that have been stored in a dry environment.
Note: Printing on envelopes with high moisture content can seal the
flaps.
2 Resend the print job.
Does the envelope seal when printing?
Contact
customer
support.
The problem is
solved.
Collated printing does not work
Action Yes No
Step 1
a From the home screen, touch Settings > Print > Layout >
Collate.
b Set Collate to (1,2,3) (1,2,3).
c Resend the print job.
Is the document printed and collated correctly?
The problem is
solved.
Go to step 2.
Step 2
a From the printer software, set Collate to (1,2,3) (1,2,3).
b Resend the print job.
Is the document printed and collated correctly?
The problem is
solved.
Go to step 3.
Step 3
a Reduce the number of pages in the print job.
b Resend the print job.
Is the document printed and collated correctly?
The problem is
solved.
Contact
customer
support.
Troubleshooting 102
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