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11-1. For owners
11-1.For owners
Reporting safety defects for
U.S. owners
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you
should immediately inform the
National Highway Traffic Safety
Administration (NHTSA) in addition
to notifying the Lexus Division of
Toyota Motor Sales, U.S.A., Inc.
(Toll-free: 1-800-25-LEXUS).
If NHTSA receives similar com-
plaints, it may open an investigation,
and if it finds that a safety defect
exists in a group of vehicles, it may
order a recall and remedy campaign.
However, NHTSA cannot become
involved in individual problems
between you, your dealer, or Lexus
Division of Toyota Motor Sales,
U.S.A., Inc.
To contact NHTSA, you may call the
Vehicle Safety Hotline toll-free at
1-888-327-4236 (TTY:
1-800-424-9153); go to
http://www.safercar.gov
; or write to:
Administrator, NHTSA, 1200 New
Jersey Ave. SE., Washington, DC
20590. You can also obtain other
information about motor vehicle
safety from
http://www.safercar.gov
.
Reporting safety defects for
Canadian owners
Canadian customers who wish to
report a safety-related defect to
Transport Canada, Defects Investi-
gations and Recalls, may telephone
the toll-free hotline
1-800-333-0510, mail Transport
Canada - ASFAD, 330 Sparks
Street, Ottawa, ON, K1A 0N5, or
complete the online form at
https://www.tc.gc.ca/recalls
.
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