What to do if my LG Digital Signage displays 'No signal'?
If your LG Digital Signage displays a 'No signal' message, it could be due to a disconnected signal cable between your PC and the display. First, check the signal cable to ensure it is properly connected. If the cable is connected, press the 'INPUT' menu on the remote control to verify the input signal source.
Why does my LG Digital Signage say 'Invalid Format'?
The 'Invalid Format' message appears because the signal from your PC (video card) is outside the vertical or horizontal frequency range supported by the LG Digital Signage. You should adjust the frequency range by referring to the Specifications in this manual. The maximum resolution for RGB is 1920 x 1080 @ 60 Hz, and for HDMI/DVI/DP, it's 1920 x 1080 @ 60 Hz.
Why does the 'Unknown Product' message appear when my LG Monitor is connected?
If the 'Unknown Product' message appears when your LG Monitor is connected, see if the plug&play function is supported by referring to the video card user manual.
How to disable 'Key Lock On' message on my LG Monitor?
If the 'Key Lock On' message appears on your LG Monitor, it means the Lock function is preventing OSD settings from being changed. To release the lock, go to Menu and Option and disable the Key Lock option.
What to do if my LG 38WR50MS-B displays no image?
If your LG Monitor isn't displaying an image, ensure the power cord is properly connected to the outlet and that the power switch is turned on. Also, try adjusting the brightness and contrast settings. If the monitor is in power saving mode, move the mouse or press any key. Check that the signal cable between your PC and the monitor is securely connected. The issue might also be due to the signal from your PC (video card) being out of the monitor's frequency range. In that case, adjust the frequency range according to the specifications. You can also press the 'INPUT' menu in the remote Control to check the input signal.
Why is the screen color abnormal on my LG 38WR50MS-B Monitor?
If the screen color on your LG Monitor appears abnormal, set the number of colors to more than 24 bits (true color) via Control Panel - Display - Settings - Color Table in Windows. Also, check the connection status of the signal cable. Note that several pixels (red, green, white or black color) may appear on the screen, which is attributable to the unique characteristics of the LCD panel and not a malfunction.
Why after-image appears on LG Digital Signage?
If you notice an after-image on your LG Digital Signage, it might be because a fixed image was displayed for an extended period, potentially damaging the pixels.
Why does LG Digital Signage operation not work normally?
If the operation of your LG Digital Signage is not working normally, check if the sleep timer is set or review the power control settings. Also, make sure there wasn't a power interruption.
How to turn off key lock on LG Digital Signage?
The 'Key Lock On' message on your LG Digital Signage indicates that the OSD settings are locked to prevent accidental changes. To unlock, go to Menu, then Option, and disable the Key Lock option.
What to do if 'Unknown Product' message appears on LG Digital Signage?
If you see an 'Unknown Product' message when connecting your LG Digital Signage, check your video card user manual to see if the plug&play function is supported.
General| Screen Size | 38 inches |
|---|---|
| Resolution | 3840 x 1600 |
| Panel Type | IPS |
| Aspect Ratio | 21:9 |
| Brightness | 300 cd/m² |
| Contrast Ratio | 1000:1 |
| Connectivity | HDMI, DisplayPort, USB-C |
| VESA Mount Compatible | Yes |
| HDR Support | HDR10 |
| Ports | 2 x HDMI, 1 x DisplayPort, 1 x USB-C, 2 x USB 3.0 |
| VESA Mount | 100 x 100 mm |
| Curved | Yes |
| Viewing Angle | 178º |
| Color Gamut | sRGB 99% |
| Response Time | 5ms (GTG) |
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