Why does my LG Digital Signage say 'Invalid Format'?
The 'Invalid Format' message appears because the signal from your PC (video card) is outside the vertical or horizontal frequency range supported by the LG Digital Signage. You should adjust the frequency range by referring to the Specifications in this manual. The maximum resolution for RGB is 1920 x 1080 @ 60 Hz, and for HDMI/DVI/DP, it's 1920 x 1080 @ 60 Hz.
Why does the 'Unknown Product' message appear when my LG 38WR50MS Monitor is connected?
If the 'Unknown Product' message appears when your LG Monitor is connected, see if the plug&play function is supported by referring to the video card user manual.
How to disable 'Key Lock On' message on my LG 38WR50MS Monitor?
If the 'Key Lock On' message appears on your LG Monitor, it means the Lock function is preventing OSD settings from being changed. To release the lock, go to Menu and Option and disable the Key Lock option.
How to prevent after-image on my LG 38WR50MS?
To prevent after-image on your LG Monitor, especially if you use a fixed image for a long time, use the screen-saver function to avoid pixel damage.
Why is the screen color abnormal on my LG 38WR50MS Monitor?
If the screen color on your LG Monitor appears abnormal, set the number of colors to more than 24 bits (true color) via Control Panel - Display - Settings - Color Table in Windows. Also, check the connection status of the signal cable. Note that several pixels (red, green, white or black color) may appear on the screen, which is attributable to the unique characteristics of the LCD panel and not a malfunction.
Why after-image appears on LG Digital Signage?
If you notice an after-image on your LG Digital Signage, it might be because a fixed image was displayed for an extended period, potentially damaging the pixels.
Why does LG Digital Signage operation not work normally?
If the operation of your LG Digital Signage is not working normally, check if the sleep timer is set or review the power control settings. Also, make sure there wasn't a power interruption.
How to turn off key lock on LG Digital Signage?
The 'Key Lock On' message on your LG Digital Signage indicates that the OSD settings are locked to prevent accidental changes. To unlock, go to Menu, then Option, and disable the Key Lock option.
What to do if 'Unknown Product' message appears on LG Digital Signage?
If you see an 'Unknown Product' message when connecting your LG Digital Signage, check your video card user manual to see if the plug&play function is supported.
Why is screen color abnormal on my LG Digital Signage?
If the screen color on your LG Digital Signage is abnormal, set the number of colors to more than 24 bits (true color) via Control Panel - Display - Settings - Color Table in Windows. Check the connection status of the signal cable and re-insert the PC video card. Note that several pixels (red, green, white or black color) may appear, which is attributable to the characteristics of the LCD panel and is not a malfunction.
General| Screen Size | 38 inches |
|---|---|
| Resolution | 3840 x 1600 |
| Panel Type | IPS |
| Aspect Ratio | 21:9 |
| Brightness | 300 cd/m² |
| Color Gamut (Typ.) | sRGB 99% |
| Contrast Ratio (Original) | 1000:1 |
| HDR | HDR10 |
| VESA Wall Mount | 100 x 100 mm |
| Connectivity | HDMI, DisplayPort |
| Color Depth (Number of Colors) | 1.07 billion |
| Speaker | Yes |
| Stand Adjustments | Tilt |
| Viewing Angle | 178° (horizontal) / 178° (vertical) |
| Response Time | 5ms (GTG) |
| Pixel Pitch | 0.229 mm |
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