2-25
DIGITAL DISPLAY & MEDIA TRAINING MASTER
Is the disc currently playing?
NO
YES
Ask the customer to press stop to stop the disc from playing.
Ask the customer to press the resolution button to change the resolution.
BD-HTS will not change resolutions while the disc is playing.
Is the customer using component
(red, blue, and green) cables?
NO
YES
Discs with copy protection will not upconvert above 480p when using
component cables. The component output does not have HDCP
(high-bandwidth digital content protection) compliancy which causes
BD-HTS to switch from 720p or 1080i to 480p.
Is the customer using any sort of
adapter cable?
NO
YES
RGB to DVI or RGB to HDMI adapters will not upconvert. RGB outputs
and inputs are not HDCP compliant. If the customer sees an error
message about HDCP, this is the issue. Copy protected discs will not
upconvert when HDCP is not found on the input or output.
Is the customer using an HDMI to
DVI cable?
NO
YES
Regular discs can convert to 1080p over the HDMI output and only the
HDMI output. The TV has to have HDCP compliancy on the HDMI input.
The display has to accept the resolution (480p, 720p, 1080i, or 1080p).
Is the customer using an HDMI
or DVI cable?
NO
YES
Some movie companies will not allow their discs to upconvert past 480p.
If only one disc poses a problem, then the issue is the disc.
The customer will need to try multiple discs.
Has the customer tried multiple
discs?
NO
One disc not upconverting means the disc may not upconvert.
Some movie companies will not allow their discs to upconvert.
If multiple discs display the issue, remove the disc and change the
resolution with no disc in the unit. If resolution will not change, the unit
needs service.
5-11. My Unit Won’t be up-converted
The customer has a problem with getting the unit to change resolutions to 480i/p, 720i/p, 1080i, or
1080p.
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