Lightware HDMI-TPS-TX210 - 9. TROUBLESHOOTING

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  



Troubleshooting

Usually, if the system seems not to transport the signal as expected, the best strategy for troubleshooting is to check

signal integrity through the whole signal chain starting from source side and moving forward to the receiver end.

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Main Page

Table of Contents4
Introduction8
Description9
Compatible Devices9
Box Contents9
Optional Accessories9
Features10
List of Features (in Alphabetical Order)10
Feature Availability11
Model Comparison12
Typical Applications13
Product Overview14
Front Views15
Rear Views16
Front Panel Leds17
Rear Panel Leds17
Front Panel Buttons18
Video Select Button18
Audio Select Button18
Programmable Show Me Button18
Enable DHCP (Dynamic) IP Address18
Reset to Factory Default Settings18
Reseting the Device18
Control Lock18
Entering Firmware Update Mode18
Installation19
High Rack Shelf20
Under-Desk Double Mounting Kit20
Mounting Options20
Electrical Connections21
RJ45 Connectors (TPS and LAN Ports)21
DVI-I Connector21
HDMI Connector21
Displayport Connector21
DC Connection21
Analog Stereo Audio21
Connector22
IR Connector22
GPIO - General Purpose Input/Output Ports22
Poe-Compatible Transmitters23
Powering Options23
Connecting Steps23
Hdmi-Tps-Tx22624
Device Concept25
TPS Extender Concept26
Port Diagram26
TPS Interface27
Ethernet Control Interface27
Audio Interface27
Audio Input Modes27
Audio Options - Example27
Automatic Input Selection - Example28
Autoselect Modes28
Video Input Modes28
The Autoselect Feature28
Video Interface28
Input Source Selection Modes28
Serial Interface29
Technical Background29
Modes29
Signal Transmission - Example29
Infrared Interface30
Technical Background30
IR Functions30
GPIO Interface32
The Event Manager Feature32
TCP Recognizer33
Ethernet Interface33
Wake-On-Lan33
Device Control over Ethernet33
Basic IT Security34
Batch Commands34
Further Built-In Features34
Transmitter Cloning - Configuration Backup and Restore34
Remote Firmware Update of Connected Lightware Devices34
Software Control - Lightware Device Controller35
Install and Update36
Running the LDC36
Ethernet Tab37
Establishing the Connection37
Serial Tab38
Further Tools38
Crosspoint Menu39
Port Properties Windows40
Digital Video Inputs40
Digital Audio Inputs40
Analog Audio Input41
Audio Outputs (TPS and HDMI)41
Video Outputs (TPS and HDMI)42
CEC Tool43
Diagnostic Tools44
Cablediagnostics44
Framedetector45
No Sync Screen (Test Pattern)45
EDID Menu46
EDID Memory Structure46
EDID Operations46
EDID Summary Window47
Editing an EDID47
Creating an EDID - Easy EDID Creator47
Control Menu48
Gpio49
Ethernet49
Infra51
Macros53
Variables54
Event Manager56
The Event Editor56
Create or Modify an Event57
Special Tools and Accessories58
Clear One or more Event(S)59
Export and Import Events59
Event Creating - Example59
Settings Menu60
Status60
Network60
Front Panel61
Backup61
System61
The Built-In Miniweb62
Opening the Miniweb62
The Default Status Page63
Miniweb Customization63
Configuration Cloning (Backup Tab)64
Cloning Steps in a Nutshell64
Save the Settings of the Device (Backup)64
Upload the Settings to a Device (Restore)65
Createandrestorebackupsfromthedevicememory65
Advanced View Window66
Lw2 Programmer's Reference67
Protocol Description68
Instructions for the Terminal Application Usage68
Connectiontest69
Querycontrolprotocol69
Viewcpufirmwareversion69
Queryingthesupportedcommands69
Viewdevicelabel69
Viewproducttype69
General LW2 Commands69
Viewserialnumber70
Compiletime70
Viewinstalledboard70
Viewfirmwareforallcontrollers70
Restartthedevice70
Queryhealthstatus70
Switchaninputtotheoutput71
A/V Port Settings71
Restorefactorydefaultsettings71
Muteoutput72
Lockoutput72
Unlockoutput72
Viewconnectionstateontheoutput72
Unmuteoutput72
Viewcrosspointsize73
Changethevideoautoselectmode73
Changetheaudioautoselectmode73
Changethevideoinputpriorities73
Querythecurrentipstatus74
Settheipaddress74
GPIO Configuration74
Network Configuration74
Changeaudioinputpriority74
Setlevelanddirectionforeachpins74
Setthesubnetmask75
Setthegatewayaddress75
Applynetworksettings75
Enable/Disabletheethernetport75
Serial Port Configuration76
Settingthecontrolprotocol76
Serialportformatsetting(Localport)76
Serialportprotocolsetting(Linkport)76
Serialportprotocolsetting(Localport)76
Serial Port Format Setting (Link Port)76
LW2 Commands - Quick Summary77
Lw3 Programmer's Reference79
Overview80
Instructions for the Terminal Application Usage80
Protocol Rules80
Lw3Treestructureandcommandstructure(Examples)80
Generalrules80
Legendforthecontrolcommands81
Prefixsummary81
Commandtypes81
Subscription82
Notificationsaboutthechangesoftheproperties82
Escaping82
Errormessages82
Signature83
System Commands84
Queryingtheproductname84
Settingthedevicelabel84
Queryingtheserialnumber84
Queryingthecpufirmwareversion84
Queryingthepackageversion84
Resettingthedevice84
Restoringthefactorydefaultsettings84
Settingthedelayofthedarkmodesetting85
Identifyingthedevice85
Togglingthedarkmodesetting85
Controllock85
Runningamacro86
Cleartext Login Protection86
Settingtheloginpassword86
Loginthedevice86
Logoutfromthedevice86
Enablethecleartextloginfunction86
Video Port Settings87
Queryingthestatusoftheinputports87
Queryingtheconnectedinputportnumber87
Queryingthevideoautoselectsettings88
Queryingthevideocrosspointsetting88
Queryingthestatusoftheoutputports88
Switchingvideoinput88
Querying the Input Port Priority89
Changing the Input Port Priority89
Muting an Input Port89
Unmuting an Input Port89
Locking an Input Port89
Changingtheautoselectmode89
Unlocking an Output Port90
Querying the Encryption of the Incoming Signal90
Querying the HDCP Setting (Input Port)90
Locking an Output Port90
Muting an Output Port90
Unlocking an Input Port90
Unmuting Output90
Changing the HDCP Setting (Input Port)91
Querying the HDCP Setting (Output Port)91
Changing the HDCP Setting (Output Port)91
Test Pattern Generator91
Setting the TPS Mode of the Transmitter92
Querying the HDMI Mode Setting (Output Port)92
Querying the TPS Mode of the Transmitter92
Setting the HDMI Mode Setting (Output Port)92
Querying the Established TPS Mode93
Audio Port Settings93
Querying the Status of the Input Ports93
Querying the Audio Autoselect Settings94
Changingtheautoselectmode94
Querying the Status of the Output Ports94
Switching Audio Input94
Querying the Audio Crosspoint Setting94
Querying the Input Port Priority95
Changing the Input Port Priority95
Muting an Input Port95
Unmuting an Input Port95
Lockinganinputport95
Unlocking an Input Port95
Analog Audio Input Level Settings96
Unlockinganoutputport96
Locking an Output Port96
Unmutingoutput96
Muting an Output Port96
Event Manager Basics98
How to Arrange an Event98
Setting a Condition by Linking Another Condition98
Setting a Condition by Linking more Conditions98
Settinganactionbyspecifyingadirectpath99
Settinganactionbylinkinganotheraction99
Setting an Action by Linking a Macro99
Event Manager Tool Kit99
Setting the Delay99
Querying the Condition Counter100
Enable the Event100
Triggering a Condition100
Setting the Name of the Event100
Querying the Condition Trigger Counter101
Testing an Action101
Variable-Management102
Value Assignment102
Addition and Subtraction (Add Method)102
Addition and Subtraction (Cycle Method)103
Value Change with Intervals (Case)103
Scan and Store104
Reformatting a Value104
Change the Gateway Address (Static)105
Apply Network Settings105
Ethernet Port Configuration105
Change the Subnet Mask (Static)105
Change the IP Address (Static)105
Set the DHCP State105
Ethernet Tool Kit106
Device Filter Based on MAC Address106
LW2 Control Port Blocking106
HTTP Port Blocking106
HTTP Post Receiving Blocking106
Sending a TCP Text (ASCII-Format)107
Sending a TCP Message (ASCII-Format)107
Ethernet Message Sending107
Powering on a Computer over Ethernet (Wake-On-LAN)107
Setting the Host Name107
Sending a TCP Binary Message (HEX-Format)108
Sending a UDP Message (ASCII-Format)108
Sending a UDP Text (ASCII-Format)108
Sending a UDP Binary Message (HEX-Format)108
Setting the Message Header109
Sending a Post Message109
Sending a Put Message109
Setting the Target Path109
Setting the Target IP Address109
HTTP Messaging109
Setting the TCP Port109
Connecting to a TCP Server110
Setting the Delimiter Hex110
Disconnecting from a TCP Server110
Setting the TCP/IP Port Number of the TCP Server110
Setting the IP Address of the TCP Server110
TCP Message Recognizer110
Setting the Timeout111
Querying the Last Recognized Message (String)111
Querying the Last Recognized Message (Hex)111
Clearing the Last Recognized Stored Message111
Querying the Last Recognized Active Message (String)111
BAUD Rate Setting112
Protocol Setting112
Running an Immediate Event Action112
Port Configuration112
Set the Active Timeout112
Querying the Last Recognized Active Message (Hex)112
Stopbit Setting113
Parity Setting113
Operation Mode113
Commandinjectionmode113
Databit Setting113
Sendingatext(Ascii-Format)Viars-232114
Using Hexadecimal Codes114
Sendingamessage(Ascii-Format)Viars-232114
Message Sending114
Sendingabinarymessage(Hex-Format)Viars-232114
Message Recognizer115
Enable the Recognizer115
Set the Delimiter Hex115
Set the Timeout115
Querying the Last Recognized Message (String)116
Querying the Last Recognized Message(Hex)116
Clearing the Last Recognized Stored Message116
Querying the Last Recognized Active Message (String)116
Querying the Last Recognized Active Message (Hex)116
CEC Command Sending117
Press&Release Commands117
Running an Immediate Event Action117
Set the Active Timeout117
Further Commands118
Sending an OSD String118
Sending CEC Commands in Hex Format118
Querying the Last Received CEC Message118
Infrared Port Configuration119
Enable Command Injection Mode119
Enable/Disable Output Signal Modulation119
Infrared Message Sending119
Sending Pronto Hex Codes in Little-Endian Format Via IR Port119
EDID Management120
Querying the Validity of a Dynamic EDID120
Querying the Emulated Edids120
Setting the Output Level of a GPIO Pin120
Toggling the Level of a GPIO Pin120
Setting the Direction of a GPIO Pin120
GPIO Port Configuration120
Querying the Preferred Resolution of a User EDID121
Emulating an EDID on an Input Port121
Emulating an EDID to All Input Ports121
Copying an EDID to the User Memory121
Deleting an EDID from User Memory121
Resetting the Emulated Edids121
LW3 Commands - Quick Summary122
Firmware Update128
LDU2 Installation129
About the Firmware Package (LFP2 File)129
Preparation129
Introduction129
Running the Software130
LDU2 Interfaces130
The Updating Steps131
Updating Via GUI132
Command Line Interface (CLI)133
How to Run133
How to Use134
CLI Commands134
Help134
LDU2 Version134
Check for New LDU2 Version134
Device Info135
Update135
Restore136
Package Options136
Complex Examples137
Exit Codes138
If the Update Is Not Successful138
Troubleshooting139
Technologies142
EDID Management143
Understanding the EDID143
Advanced EDID Management143
Disable Unnecessary Encryption144
Protected and Unprotected Content144
HDCP Management144
Pixel Accurate Reclocking145
Appendix146
Specifications147
Content of the Backup File149
Factory Default Settings150
Applied Ports (Network Settings)150
Cable Wiring Guide151
Serial Ports151
Audio Ports151
Firmware Release Notes152
DVI-Hdcp-Tps-Tx210154
Dp-Tps-Tx220154
Dp-Tps-Tx210154
DVI-Hdcp-Tps-Tx220154
For All Models154
HDMI-TPS-TX220 and -TX226154
Hdmi-Tps-Tx210154
SW4-TPS-TX240 and -TX240-Plus154
Port Numbering154
Mechanical Drawings155
Maximum Extension Distances155
Factory EDID List156
Hashtag Keyword List157
Further Information159

Lightware HDMI-TPS-TX210 - 9. TROUBLESHOOTING

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