Linksys EA6900 User Guide

8
Troubleshooting
Linksys EA-Series
8
This chapter can help you solve common setup issues and connect to the
Internet. You can find more help from our award-winning customer support at
linksys.com/support.
Your router was not successfully set up
If Linksys Smart Wi-Fi did not complete the setup, you can try the
following:
• Press and hold the Reset button on your router with a paperclip or pin
until the LED starts flashing (about 10 seconds), then install the router
again.
Your router’s appearance may vary
• Temporarily disable your computer’s firewall (see the security software’s
instructions for help), and install the router again.
• If you have another computer, use that computer to install the router
again.
Windows XP Service Pack update
On Windows XP computers, Linksys Smart Wi-Fi requires Service Pack 3. If the
currently installed Service Pack is older than version 3, you need to download
and install Service Pack 3.
TIP
To temporarily connect to the Internet and download the required
Service Pack, you can use the included Ethernet cable to connect
your computer directly to your modem.
To install Service Pack 3:
1. Connect to the Microsoft Update website (update.microsoft.com/
windowsupdate).
2. Follow the instructions on the website or contact Microsoft if you need
further help.
3. After downloading and installing Service Pack 3, install the router again.
Troubleshooting

Linksys EA6900 Specifications

General

Ethernet LAN	Yes
Cabling technology	10/100/1000Base-T(X)
Networking standards	IEEE 802.11a, IEEE 802.11ac, IEEE 802.11b, IEEE 802.11g, IEEE 802.11n
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Ethernet LAN interface type	Gigabit Ethernet
Wi-Fi band	Dual-band (2.4 GHz / 5 GHz)
Wi-Fi standards	Wi-Fi 5 (802.11ac), Wi-Fi 4 (802.11n)
Top Wi-Fi standard	Wi-Fi 5 (802.11ac)
USB version	3.2 Gen 1 (3.1 Gen 1)
Input current	3.5 A
Rack mounting	No
Frequency band	2.4 & 5 GHz
Bandwidth (first)	2.4 GHz
Bandwidth (second)	5 GHz
USB connector type	USB Type-A
USB ports quantity	2
Ethernet LAN (RJ-45) ports	4
Supported network protocols	IPv6, FTP, IPSec, PPTP, L2TP
Antennas quantity	3
Security algorithms	802.1x RADIUS, WEP, WPA, WPA2, WPS
MAC address filtering	-
Certification	FCC, IC, CE, DLNA
Storage temperature (T-T)	-20 - 60 °C
Operating temperature (T-T)	0 - 40 °C
Storage relative humidity (H-H)	5 - 90 %
Operating relative humidity (H-H)	10 - 80 %
LED indicators	Power
Cables included	LAN (RJ-45)
Bundled software	Linksys Smart Wi-Fi
Mac operating systems supported	Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion
Windows operating systems supported	Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Output voltage	12 V

Weight and Dimensions

Depth	184 mm
Width	256 mm
Height	40 mm
Weight	534 g