The audio function does not work.
Picture OK but no sound
Press the • VOL + / - buttons.
Sound muted? Press the •
button.
Try another channel. The problem may be caused by the broadcaster.•
No output from one of the speakers Adjust the • Balance settings in the SOUND menu.
Unusual sound from Inside the TV
A change in ambient humidity or temperature may result in an unusual noise when •
the TV is switched on or off and does not indicate a fault with the TV.
No sound when connecting HDMI Check if the input source is • HDMI.
Audio noise Keep the RF coaxial cable away from the other connected cables.•
Password
Lost password
Select the • Child Lock setting in the FUNCTION menu, then enter the following
master password “8899”. The master password clears your previous password and
allows you to enter a new password.
The DVR function does not work.
One button recording / timer
programming does not work
Check if the TV is in DTV mode.•
Check the connection of the external USB storage device.•
Check if the capacity of the USB storage device is full.•
There is a problem in PC mode.
The signal is out of range (Invalid
format)
Adjust resolution, horizontal frequency, or vertical frequency.•
Vertical bar or stripe on background
& Horizontal Noise & Incorrect
position
Use Auto configure or adjust clock, phase, or H/V position.•
Screen colour is unstable or single
colour
Check the signal cable.•
Reinstall the PC video card.•
FAQs (Frequently Asked Questions)
Why have I lost some/all of my
channels?
It happens sometimes, if you have a weak signal. Usually it just means you’ll need •
to rescan your digital box or TV. Don’t worry, it easy to do. And once you’ve done it,
you should get all the Freeview channels available to you. If problems persist you
may need to get your aerial checked. Talk to your retailer or contact your local aerial
installer.
Why do I get ‘blocking’ on my digital
picture?
In most cases, blocking is caused by a reception problem - either the signal is too •
weak or there is some kind of interference. Talk to your retailer or contact your local
aerial installer.
Blocking can also be caused by a digital signal that is too strong. If you are still •
experiencing blocking and the signal is strong, consult your local aerial installer for
advice.
Can I watch Freeview using a
portable set-top aerial?
Some, but only a few, homes may be able to use a set top aerial. However, for a •
much better reception, we strongly recommend that you use a rooftop aerial.
If you do not have access to a rooftop aerial - for example, if you rent a flat and the •
aerial is the responsibility of your landlord, or if you’re using a second TV in the
bedroom and don’t want the hassle and expense of using extension cables - a set-
top aerial may be your only option.
What type of aerial do I need?
If you are installing a new aerial, we recommend a wideband rooftop aerial rather •
than a loft aerial. Loft aerials generally receive a weaker digital signal and are more
likely to get interference from other electrical devices in the home. We suggest you
have an aerial survey done before getting an aerial upgrade.
Talk to your retailer or contact your local aerial installer.•
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