Pronto 100 ID Card Printer – User Guide
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Error code 10:22
Reason: The printer received a print job. The format for the HoloCode is unsupported. This probably means
the print job file was corrupt.
Error code 10:23
Reason: The printer received a print job. The data for the HoloCode is either empty or too long. This
probably means the print job file was corrupt.
11: SOFTWARE OUTDATED
Error code 11:0
Reason: The fitted dye film has a data format which the printer could not understand. The printer software
needs to be upgraded in order to support this type of dye film.
12: SENSOR FAILURE
Error code 12:0
Reason: While hand feeding a card, the rear sensor blocked before the front one.
Error code 12:1
Reason: While hand feeding a card, and having seen the card reach the front sensor, the rear sensor blocked
before the front sensor unblocked.
Error code 12:3
Reason: While feeding a card from the hopper, the front sensor blocked before the mid one.
Error code 12:4
Reason: While feeding a card from the hopper, the front sensor blocked before the rear one.
Error code 12:5
Reason: While trying to feed a card from the hopper, the mid sensor triggered before the front one.
13: INTERNAL ERROR
Error code 13:1
Reason: The printhead took too long to reach a temperature suitable for printing. There may be a fault with
the printhead temperature sensor.
Error code 13:2
Reason: The mag PCB MCU reported that an error occurred while trying to carry out an operation or
interpret a command.
Error code 13:3
Reason: The mag driver reported that an error occurred while trying to carry out an operation.
Error code 13:4
Reason: Communication with the print engine microcontroller failed. If rebooting the printer does not fix
this problem, try updating the firmware. If that does not work, there is probably a hardware fault.
Error code 13:5
Reason: The print engine microcontroller reported an error. If rebooting the printer does not fix this
problem, try updating the firmware. If that does not work, there is probably a hardware fault.
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