27
8.2 GENERAL TROUBLESHOOTING
1.Make sure the unit has 110V 60Hz power supply
6. Is there enough LPG in the bottle?
(for propane)
TEMPERATURE AND AMOUNT OF HOT WATER
PROBLEM
POSSIBLE SOLUTIONS
The water is not hot enough.
1. Check cross plumbing between cold water lines and
hot water lines.
2. Is the gas supply valve fully open? (p. 14 )
3.Is the gas line sized properly? (p. 8)
4. Is the gas supply pressure enough? (p. 8)
5. Is the set temperature set too low?
(p. 2 0)
The water is too hot. Is the set temperature set too high? (p. 20 )
The hot water is not available when a xture is opened.
2.If you are using the remote controller, is the power
button turned on? (p. 23 )
3. Is the gas supply valve fully open? (p. 14 )
4. Is the water supply valve fully open? (p. 16 )
5. Is the lter on cold water inlet clean? (p. 24)
The hot water gets cold and stays cold
1. Is the ow rate enough to keep the water heater
running?
2. Is the gas supply valve fully open? (p. 14 )
3. Is the lter on cold water inlet clean? (p. 24 )
4.Are the xtures clean of debris and obstructions?
Fluctuation in hot water temperature.
1. Is the lter on cold water inlet
clean? (p. 24)
2. Is the gas line sized properly? (p. 8)
3. Is the supply gas pressure enough? (p. 8)
4. Check for cross connection between cold water
lines and hot water lines
It takes a long time to get hot water at the xtures.
1. The time it takes to deliver hot wate
r from the water
heater to your xtures depends on the length of
piping between the two. The longer the distance or
the larger the pipes, the longer it will take to get hot
water.
The Unit does not ignite when water goes through the unit.
1. Check for the lter on cold water inlet. (p. 24 )
2. Check for reverse connection and cross connection.
3. If you use the remote controller, is the power button
(p. 23)
The fan motor is still spinning after operation has stopped.
1.This is normal. After operation has stopped, the fan
motor keeps running for 15 ~ 75 seconds in order to
re -ignite quickly, as well as push all exhaust gas out
Remote controller does not display
anything when the power button is
turned on.
If the light does not light up ?
1. Make sure the unit has power supply.
2. Make sure the connection to the unit is correct. (p.22)
An ERROR code is displayed. Please see the p.26
Remote controller can not change the
set temperature.
If it is not, locate priority controller and turn off, or wait
for 15 mins on inactivity
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