Root Chapter 9- Troubleshooting
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Masimo
Symptom Possible Cause Correction
Iris screen does not
display connection
status for standalone
devices.
Connection error Unplug and replug the Iris Adapter.
Iris screen does not
display connection
status for standalone
devices.
Connection error.
If the problem persists, refer to
instructions for use or operator's manual
for the connected standalone devices or
Iris section of the instructions for use or
operator’s manual for the appropriate
version of Patient SafetyNet.
Root has a
continuous speaker
tone.
Internal failure.
To silence an alarm, press the Power
Button for eight (8) seconds. If alarm
continues to sound, Power Off Root.
Root requires service. See Return
Procedure.
Power Button does
not respond when
pressed.
Power Button may
need to be pressed
for a longer time.
To Power On when turned off or in
Standby Mode, press Power Button for
two (2) seconds.
To Power Off when turned on or in
Standby Mode, press the Power Button
for eight (8) seconds.
Internal failure.
Root requires service. See Return
Procedure.
Home Button does
not work when
pressed.
Internal failure.
Root requires service. See Return
Procedure.
Battery does not
charge.
AC power cable
may be
disconnected.
Unplug and replug AC power cable.
Root Charging
Indicator illuminates
red.
Internal failure.
Root requires service. See Return
Procedure.
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