Masimo Stork - Page 39

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Displayed Messages Potential Causes Next Steps
another user.
"This account has already
been verified."
When attempting to resend an email
Verification link to an already verified
account.
Continue with Masimo Stork App setup, as
email has already been verified.
"There is no account
registered under this
username."
Error when connecting to the server.
Displayed when a user attempts to sign
in with a username that does not
exists.
Reenter the Username and Password.
If you still experience issues, please contact
Masimo Customer Support. See Customer
Support on page 57.
"User has already registered
a different device"
Error adding a new device. When
adding a device fails due to different
existing device
Follow steps to remove current device in
order to add new device.
"This Masimo Stork Hub has
already been registered to an
account."
Error adding a device. When
attempting to register a device that has
already been registered to another user
Remove the device from the original account.
If you still experience issues, please contact
Masimo Customer Support. See Customer
Support on page 57.
"Device deleted successfully" When attempting to remove a device
that no longer exists for this user on the
cloud.
For information only, no action is required.
"Invitation already sent to this
Emergency Contact."
When attempting to add an emergency
contact that has a pending/active
invitation with the current user.
For information only, no action is required.
"Emergency Contact deleted
successfully"
When attempting to remove an
emergency contact that no longer
exists for this user on the cloud.
For information only, no action is required.
"Maximum number of
emergency contacts
reached."
When attempting to add an emergency
contact when the limit has reached.
Limit = 10
For information only, no action is required.
"Something unexpected
happened. Please try again
later."
System error.
• Try again.
• If you still experience issues, please
contact Masimo Customer Support. See
Customer Support on page 57.