Masimo Stork - Page 38

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Displayed Messages Potential Causes Next Steps
"Wireless Sensor
Disconnected"
Sensor is not monitoring. Ensure sensor placement steps are
completed and you are obtaining readings.
"Your oxygen level
measurement has a low
value of 76%"
Level 1 alarm is triggered. Follow instruction on the app to resolve the
condition.
"Obstructed Battery Port" Sensor is not monitoring. Please keep the sensor battery clear of any
direct contact.
"Place Sensor on Properly" Sensor is not monitoring. Place the sensor on properly. You may go to
the options menu to view the sensor
placement videos. See Masimo Sensor
Setup on page 19.
"Allow Masimo Stork to
access this device's location"
Location services permissions have not
yet been granted when attempting to
search for a Bluetooth device.
Allow the smart phone permission to share its
location with the Masimo Stork App.
"Please Enable App
Notifications"
Notifications are not enabled on the
smart phone for the Masimo Stork App.
Enable notifications on the smart phone for
the Masimo Stork App.
"Low Disc Space Warning!" Low diskspace during active monitoring
and writing session trend.
Clear diskspace on the smart phone. A
minimum of 100MB free disc space is
required on the smart phone for the Masimo
Stork App to operate properly.
"You cannot access this item
at the moment."
Error when connecting to the server.
•
Try again.
• If you still experience issues, please
contact Masimo Customer Support. See
Customer Support on page 57.
"There was an error
processing your request."
Error when connecting to the server.
• Try again.
•
If you still experience issues, please
contact Masimo Customer Support. See
Customer Support on page 57.
"This request is not
understood."
Error when connecting to the server.
•
Try again.
• If you still experience issues, please
contact Masimo Customer Support. See
Customer Support on page 57.
"Username or password
invalid, please try again."
Error when connecting to the server.
Displayed when invalid credentials are
used during the sign in process
• Reenter the Username and Password.
•
If you still experience issues, please
contact Masimo Customer Support. See
Customer Support on page 57.
"The username entered
already exists, please try
another."
Error when connecting to the server.
Displayed during registration when the
username/email is already in use by
Try a new Username and Password.