Masimo Stork - Troubleshooting Masimo Stork; Masimo Stork App Issues

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Troubleshooting Masimo Stork
ALL TBD
The following section lists possible symptoms, the potential cause, and next steps.
Symptom Potential Causes Next Steps
Masimo Stork
App does not
turn on
• Depleted smart phone battery.
• Masimo Stork App needs to be
updated.
• Incompatible smart phone.
•
Connect smart phone to battery charger and charge
battery. Refer to the smart phone's Operator's Manual or
Directions For Use.
• Check for Masimo Stork App updates.
• Check smart phone compatibility. See Specifications on
page 43.
•
Contact Masimo Customer Support. See Customer
Support on page 57.
Masimo Stork
App turns off
•
Depleted smart phone battery.
• Masimo Stork App needs to be
updated.
• Incompatible smart phone.
•
Connect smart phone to battery charger and charge
battery. Refer to the smart phone's Operator's Manual or
Directions For Use.
• Check smart phone compatibility. See Specifications on
page 43.
• Check for Masimo Stork App updates.
•
Contact Masimo Customer Support. See Customer
Support on page 57.
Masimo Stork
App does not
communicate
with Masimo
Stork Hub
•
Masimo Stork Hub is not powered
on.
• Smart phone is not in close proximity
to Masimo Stork Hub.
• Bluetooth on the smart phone is not
turned on and/or not correctly
configured.
• Smart phone does not support
Bluetooth Low Energy (BLE).
•
Check that Masimo Stork Hub is plugged into the AC
power supply.
• Ensure the smart phone is in close proximity with Masimo
Stork Hub.
• Ensure Bluetooth on the smart phone is turned on.
• Check smart phone compatibility. See Specifications on
page 43.
• Update the smart phone software. Refer to the smart
phone's Operator's Manual or Directions For Use.
•
Contact Masimo Customer Support. See Customer
Support on page 57.