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Symptom Potential Causes Next Steps
Masimo Stork
Hub does not
connect to Wi-
Fi or Masimo
Cloud
•
Masimo Stork Hub is not plugged in.
• Incorrect Wi-Fi network selected.
• Incorrect Wi-Fi password in entered.
• Wi-Fi network is not correctly
configured.
• Masimo Cloud may be down.
•
Ensure Masimo Stork Hub is plugged in.
• Ensure smart phone is connected to correct Wi-Fi
network. See Masimo Stork Hub Setup on page 19.
• Ensure correct Wi-Fi network is selected. See Masimo
Stork Hub Setup on page 19.
• Ensure correct Wi-Fi password is entered. See Masimo
Stork Hub Setup on page 19.
• Check that the wireless features are correctly configured.
Refer to the smart phone's Operator's Manual or
Directions For Use.
• Check network settings and availability. You may need to
call network provider for further assistance.
• Contact Masimo Customer Support. See Customer
Support on page 57.
Masimo
Sensor does
not pair with
Masimo Stork
Hub
• Masimo Stork Hub is not plugged in.
• Chip is not inserted into sensor.
• Sensor is not in close proximity with
Masimo Stork Hub during pairing.
• Pairing button is released too soon.
• Incorrect user logged into the
Masimo Stork App.
• Masimo Stork Hub has been
registered with another account.
• Depleted sensor battery.
• Ensure Masimo Stork Hub is plugged in.
• Ensure the chip is firmly inserted into the sensor. See
Attaching the Sensor to the Masimo Stork Boot on
page 21.
• Ensure the sensor is in close proximity with Masimo Stork
Hub during pairing.
• Ensure to press and hold the pairing button for 5 seconds
until an audible tone is heard. See Masimo Stork Hub
Setup on page 19.
• Ensure correct user is logged into the Masimo Stork App.
• Contact Masimo Customer Support. See Customer
Support on page 57.
Masimo Stork
Hub turns off
(not lit up)
• Masimo Stork Hub is not plugged in.
• Internal components may not be
working properly.
• Ensure Masimo Stork Hub is plugged in.
• Contact Masimo Customer Support.
Masimo Stork
Hub speaker
does not work
(no sound or
muffled
sound)
• Speaker may be blocked by
environment (ex. blankets or other
appliances).
• Internal components may not be
working properly.
• Turn Masimo Stork Hub on and off by unplugging the unit.
• Check that the device speaker is not being muffled.
• Check that the Masimo Stork Hub is on a flat surface with
minimal objects surrounding it.
•
Contact Masimo Customer Support. See Customer
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