33
Troubleshooting
Masimo Stork Messages
ALL TBD
The following section lists possible messages, the potential cause, and next steps.
Displayed Messages Potential Causes Next Steps
"Difficulty in obtaining a
reading"
Interference while monitoring. Please ensure that:
1. The sensor is not on a finger with jewelry,
such as a ring.
2. You move away from ambient lighting and
computer displays/TVs.
3. You are not wearing artificial nails or
excessive nail polish on the monitored finger.
If you still experience issues, please contact
Masimo Customer Support. See Customer
Support on page 57.
"Replace your sensor" Sensor is not working. Replace sensor.
"Wireless sensor
disconnected during an alert"
Sensor became disconnected during
audible alerts for including:
• Physiology alert or technical alert
• Low SpO
2
• Sensor off
• Obstructed battery
• Low battery
•
•
Press the alarm silence button on the
Masimo Stork Hub. Follow the instructions
and attempt to pair the sensor again. See
Pairing the Masimo Sensor on page
20.
• If you still experience issues, please
contact Masimo Customer Support. See
Customer Support on page 57.
"Allow Masimo Stork to
access your contacts"
Access to contacts on smart phone has
not been granted.
Allow smart phone permissions to share
contacts with the Masimo Stork App.
"Your Emergency Contact list
is empty. Touch the plus icon
to start adding Emergency
Contacts"
When emergency contact list does not
include a contact.
Follow instructions on the app to add
emergency contacts.
"Cannot modify a device that
is in an active monitoring
state. Please end your
monitoring session and try
again."
When trying to change a setting that
may disrupt alarms/notifications while
in a monitoring state.
End the monitoring session before attempting
to modify the device.
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