4. Troubleshooting
M1100 – M1200 User Manual Rev. 1.3 Page 40/40
4.2.5. The printer prints unplanned color at the edge, or the printed color is quite
different from the original image.
Non-standard card:
Change to the standard card.
Uneven or bad card surface:
Change the card.
When the transfer roller or printing roller is stained
with dirt:
Remove the dirt with the cleaning kit.
Worn-out printer:
Please contact Matica System Reseller.
4.3. Magnetic Stripe Encoder
4.3.1. An error occurs in magnetic stripe encoder.
To replay, press the left LED button.
When the magnetic head is stained with dirt:
Remove the dirt with the cleaning kit.
When magnetic data is not transferred or transfer error occurs:
Check the setting of the program and the driver whether the data fits the standard of the
track.
When inserted card is not magnetic card, or inserting direction is wrong:
Change the card or the direction.
Bad magnetic stripes on the card:
Change the card.
4.4. General Operation
4.4.1. Ribbon is torn while printing.
Open the top cover and take out the cartridge. After putting the broken pieces
on together, install the cartridge again. Check the followings if this kind of
problem occurs frequently.
Non-standard card, Uneven card surface, etc:
Change the card.
Too high value of the depth of color:
Please contact Matica System Reseller. The default value of the depth of color for your
printer needs to be changed.
4.4.2. LCD screen displays the error message “Ribbon Not Found”.
To replay, press the left LED button. Check the followings if this kind of problem
occurs frequently.
Non-standard ribbon:
Change to the standard ribbon.
Ribbon is consumed.
Printing is not possible if ribbon is used up. Change the ribbon.
Broken ribbon:
Refer to 4.4.1.
<Figure 61> Print Quality Trouble
Example 5
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